Infrastructure Engineer II- RHEL- Azure

About the role

The Infrastructure Engineer II is responsible for the operations of secure and highly available computing platforms, servers, and networks. This role involves installing, maintaining, upgrading, and continuously improving the Company’s operating environment while ensuring ongoing reliability, performance, and support of the infrastructure. Responsibilities include monitoring operating environments, responding to incidents, supporting on-call duties, and planning for growth.

Responsibilities

• Act as a technical project leader or provide work leadership for lower-level employees.
• Participate in and lead groups/committees related to processes, standards, and best practices.
• Mentor and accept trouble reports from operations and less experienced technical support personnel.
• Plan for the replacement of obsolete resources that comprise computer infrastructure.
• Recommend new software and hardware that provide new features/functions and prepare documentation to support recommendations.
• Coordinate and schedule initial installation of new equipment or reinstallation of relocated equipment.
• Maintain up-to-date technical and practical knowledge of system testing and analysis.
• Ensure security among data management and associated processes, including adhering to data retention policies, file systems, and data transfers.
• Maintain vendor support agreements and ensure licensing is up to date.
• Build, support, and maintain the protection of company data and systems through security solutions, backups, redundancy, and disaster recovery solutions.
• Perform installation, maintenance, and support of system software, hardware, and infrastructure for moderately complex projects.
• Manage asset lifecycle processes through planning and forecasting, including recommending replacement of obsolete or end-of-life resources.
• Interact with external vendors to evaluate technology changes, including licensing and contracts, and assess their impact on the business.
• Investigate and analyze resource utilization, prepare reports and metrics, and optimize infrastructure for performance and security.
• Recommend improvements and changes to methods and procedures.
• Partner with internal business clients to understand application context and usage for successful implementation.
• Research and plan implementation of middleware upgrades, security patches, and bug fixes.
• Assist development staff as the technical lead for development, test, and production environments.
• Develop technical recovery plans and lead disaster recovery planning and exercises.
• Produce periodic reports for management and staff.
• Serve as a point of contact for middleware applications and manage vendor relationships.
• Understand middleware infrastructure security-based tools available within multi-cloud infrastructure.
• Follow industry best practices for maintaining multi-cloud workloads.
• Leverage automation tools to script configuration changes that modify/update workload ecosystems.
• Understand network security-based tools available within multi-cloud infrastructure.
• Serve as a technical leader in the initial installation and configuration of off-the-shelf enterprise-level applications and provide supporting documentation during hand-off.
• Provide scripting (Windows/Unix) as needed.
• Develop and maintain technical documentation for supported infrastructure and applications (e.g., implementation design documents, support activities).
• Identify, track, resolve, respond to, and raise awareness of complex application and data issues.
• Provide 24x7 support as needed during on-call rotation.

Requirements

• Bachelor’s degree in computer science, information technology, or related field required. Combinations of relevant education and work experience may be considered in lieu of a degree.
• Certification or progress toward an industry-recognized professional designation preferred and encouraged.
• 5 years of experience within an IT environment providing necessary skills, knowledge, and abilities.
• One-year relevant experience supporting personal computers in a multi-site, multi-platform environment, as well as telephone support of remote staff, preferred.
• Experience within the insurance industry highly preferred.

Skills

• Exceptional customer support with a proven track record of positive outcomes.
• Consistent and proficient demonstration of troubleshooting that reflects a comprehensive and holistic understanding of systems integration.
• Recognized as a technically credible role model with the ability to mentor and coach others.
• Knowledge of applications and platforms including Microsoft Active Directory, Microsoft Office 365, DNS servers, DHCP servers, RHEL Operating Systems, Windows Operating Systems, and automation tools.
• Considerable knowledge of IT system installation, configuration, and maintenance.
• Strong understanding of Software Development Life Cycle principles, processes, tools, and techniques.
• Knowledge of performance measuring and monitoring of IT systems.
• Ability to apply principles of independent logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to comprehend the consequences of problem situations and refer them for appropriate decision-making.
• Ability to handle multiple priorities, establish workflows, and meet deadlines with minimal supervision.
• Excellent oral and written communication skills, with the ability to convey factual and technical information clearly and concisely.
• Ability to maintain confidentiality and work collaboratively as well as independently.
• Advanced knowledge of IT systems, including networking, server, storage, and applications.
• Ability to document and develop standard operating procedures for day-to-day activities.
• Working knowledge of implementing, migrating, and upgrading middleware application platforms.
• Proficiency in scripting (Windows/Unix) as needed.

Working Conditions

• Work is performed in an office setting, with possible exposure to cooler temperatures than a normal office environment.
• Possible injury when working with electronic equipment; safety and security procedures must be followed.
• Travel may be required.
• Ability to work varying hours, including evenings, weekends, and holidays as required for on-call schedule.

Pay

Actual compensation relies on consideration of internal equity, candidate’s skills, professional experience, geographic location, market, and other potential factors. A reasonable estimate for this role is between $64,900 and $147,250.