Infrastructure Engineer

Maintain

• Reliable day-to-day operations across servers, storage, networking, telecommunications, data centers, edit environments, AV systems, conference rooms, RF distribution systems, television displays, and associated physical infrastructure.
• Install, configure, upgrade, repair, and perform preventive maintenance on infrastructure and technical equipment across corporate, production, data center, and live-event environments.

Troubleshoot

• Hardware, software, network, AV, conferencing, RF, television, and production-support issues, responding calmly and effectively during critical meetings and time-sensitive live events.

Support

• Prepare, deploy, support, recover, and track equipment used at venues, television production compounds, mobile units, and temporary event locations, including event-based networks, compute resources, communications tools, and video displays.

Partner

• Partner with enterprise IT, production, operations, facilities, vendors, users, and technical staff to plan and deliver technology refreshes, room builds, infrastructure improvements, live-event solutions, and operational changes.

Create Documentation

• Create and maintain clear technical documentation, including procedures, support runbooks, infrastructure standards, line diagrams, room technology documentation, RF and AV signal-flow diagrams, event workflows, and change records.

Qualifications

• At least three years of experience in infrastructure engineering, systems administration, technical operations, corporate technology, AV support, production technology, or a related technical field.
• Working knowledge of networking protocols, server hardware, virtualization platforms, storage systems, telecommunications, cabling, physical infrastructure, and operational support practices.
• Experience installing, maintaining, and troubleshooting conference room technology, video conferencing systems, televisions, displays, cameras, microphones, speakers, codecs, control systems, and related AV infrastructure.
• Understanding of AV-over-IP, RF distribution, video routing, audio and video signal flow, television distribution, collaboration technology, and display endpoints.
• Experience with data center operations, including rack-mounted equipment, server and storage hardware, networking equipment, power management, cable management, drivers, and firmware.
• Experience supporting live events, venue-based technical operations, temporary infrastructure, mobile units, production compounds, studios, edit environments, or comparable production-adjacent settings.
• Strong project coordination, organizational, documentation, and communication skills, with the ability to explain technical issues, solutions, risks, and operational plans to technical and non-technical partners.
• Ability to travel for multi-day or short-notice event assignments and work nights, weekends, holidays, extended hours, and on-call rotations as operational needs require.
• Ability to lift, move, rack, cable, and configure technical equipment in offices, data centers, studios, venues, and temporary production environments, with or without reasonable accommodation.