Infrastructure Engineer

Primary Job Duties

• Design, implement, and maintain highly available, secure, and scalable infrastructure platforms aligned with enterprise architecture standards.
• Ensure infrastructure services meet defined availability, performance, and recovery objectives (SLA/SLOs), including ownership of resiliency, backup, and recovery strategies.
• Lead and support incident, problem, and change management activities, including root cause analysis and implementation of corrective actions.
• Provide advanced (Tier 3) technical support and coordinate vendor escalation (Tier 4) when required.
• Develop and maintain architectural, engineering, and operational documentation for infrastructure platforms and services.
• Define, implement, and enforce infrastructure standards, policies, and integration patterns to promote consistency and reduce complexity.
• Automate routine operational tasks and enable self-service capabilities to improve efficiency and reduce manual support effort.
• Support and enable Tier 1 and Tier 2 teams through knowledge transfer, documentation, and tooling.
• Collaborate with cross-functional teams (applications, security, architecture, and business stakeholders) to deliver integrated infrastructure solutions and support transformation initiatives.
• Research and evaluate emerging technologies and recommend improvements aligned with AKC’s evolving infrastructure strategy.

Required Skills, Specialized Knowledge And Competency Requirements

• Core Technical Domains (one or more areas of depth): Networking and network security (including firewalls); Linux-based systems and services; Virtualization and enterprise infrastructure platforms (e.g., VMware, Hyper-V); Backup and recovery solutions.