Infrastructure Disaster Recovery Lead

Tempe, AZ (Hybrid – onsite Tues/Wed/Thurs each week)

Temporary full-time role (estimated 26-month duration) • M–F, 6:00 AM–3:00 PM • $57.00–$70.00/hour

About the role

Seeking an Infrastructure Disaster Recovery (DR) Service Delivery Manager to work with Engineering and Operations Managers across the Infrastructure towers. This role assesses, tests, and implements infrastructure solutions with the Resiliency Team, collaborating with application and infrastructure owners, DR program managers, automation engineers, and business function testers. The successful candidate will understand the overlap and connections of existing applications with underlying infrastructure mechanisms, aid in cloning solutions in isolated lab environments, configure and test recovery solutions with DR automation experts, and validate failover testing with business function testers.

Responsibilities

• Serve as key liaison during DR events for Infrastructure, acting as spokesperson for the infrastructure towers if gaps are identified, and facilitating communications between groups.
• Acquire an in-depth understanding of the various moving parts and functions involved in the DR process, especially as it involves infrastructure components.
• Represent the infrastructure towers in DR planning meetings with IT Leadership and operational committees to communicate status, capabilities, and infrastructure gaps.
• Apply technical knowledge to provide maintenance and automation solutions across technology areas (e.g., database administration).
• Integrate technical expertise and business understanding to coordinate and envision superior solutions for infrastructure components.
• Assess and coordinate high availability and seamless failover resiliency mechanisms across multiple layers of the application and infrastructure stacks.
• Manage the update and testing of DR Plans, Point In Time Recovery (PiTR) Plans, and DR Testing of those plans within SLAs without extension.
• Demonstrate technical expertise and exert influence outside of the immediate Infrastructure tower.
• Coordinate and drive innovative team solutions to complex problems.
• Coordinate DR for new Infrastructure technologies.
• Serve as the POC for DR Test / Fusion incident management events across the infrastructure towers.
• Assist in integrating solutions into the DR automation program to reduce overall recovery time for Infrastructure services.
• Coordinate innovation and technology experiments in private, public, and hybrid cloud at enterprise scale.
• Maintain an effective technical network across technical SMEs and architects for multiple service areas.
• Analyze high volumes of technical and operational data during a disaster recovery event.
• Ingest and communicate program metrics and issues with the greater Infrastructure team to enable data-driven risk management and process improvements.
• Sign off on Infrastructure procedural documentation, Disaster Recovery Plans, training modules, and other disaster recovery artifacts for quality assurance.
• Coordinate and guide the implementation of a comprehensive testing strategy enabled through data analytics and automation.
• Manage the Infrastructure remediation review program to ensure gaps identified by other functions and stakeholders are appropriately addressed.
• Identify and remediate Infrastructure gaps identified by control teams, audit, or through internal disaster recovery assessments.
• Share key insights and learnings from participation in Infrastructure meetings with management.

Requirements

• Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, or a related discipline.
• 7+ years as an Infrastructure technical engineer operating at enterprise scale.
• 4+ years of Disaster Recovery (DR) experience.
• Advanced technical problem-solving skills.
• Practical experience in both technology infrastructure and application development architectures.
• Infrastructure and service architecture/engineering experience, including functional and technical requirements gathering and solution development.
• Strong system analysis and service development experience.
• Practical experience operating in an Agile development environment.
• Automation experience.
• ServiceNow experience.
• Experience creating Disaster Recovery, BCP, PiTR, and DR Plans.
• Demonstrated understanding and knowledge of security concepts such as Replication and Backups, Enterprise Architecture, Authentication, Access Management, and Network Segmentation.
• Experience conducting testing exercises for Disaster/BCP/Cyber Plans.
• Well-versed in disaster security industry best practices and regulatory and compliance frameworks.
• Highly motivated, energetic self-starter who takes ownership of issues and drives them to resolution.
• Strong organizational skills to manage and prioritize multiple tasks across different time horizons within deadlines.
• Cooperative and collegial manner to flex to a wide range of stakeholders in high-stakes situations.
• Strong decision-making skills.
• Strong analytical, problem-solving, and process re-engineering skills.
• Excellent project management skills; strong oral and written communication.
• Skills in translating broad strategic intent into tactical plans and directions.
• Applies broad industry knowledge and awareness.
• Ability to negotiate with senior leaders across the business.

Preferred Qualifications

• Financial or Regulatory domain experience.
• VMWare vRO experience.
• Familiarity with Fusion Infrastructure.
• Hands-on experience across multiple on-premises and cloud technologies including Control-M, database, ETL, platform (mainframe, iSeries, VMWare, Unix/Linux, Windows), messaging, middleware, monitoring, operating systems, networking, storage, and virtualization.

Pay

$57.00–$70.00/hour

Schedule

Monday–Friday, 6:00 AM–3:00 PM (Hybrid – onsite Tues/Wed/Thurs each week)