Information Technology_USA - USA_Engineer

MSP Owner: Felix Avalos | Location: Boston, MA | Duration: 6 months

Role Summary

Implements monitoring, analytics, and proactive support capabilities for AV operations.

Responsibilities

• Deploy and manage remote monitoring solutions
• Enable proactive alerting and incident detection
• Support automation and self-healing initiatives
• Integrate AV monitoring with ITSM tools and dashboards
• Provide SLA performance insights and reporting

Skills

• Monitoring tools and analytics platforms (Splunk etc)
• ITSM integration (e.g., ServiceNow)
• Automation concepts (scripts, workflows)
• Data analysis and reporting

Qualifications

Certifications (Preferred)

• ITIL Foundation
• Relevant monitoring/tool certifications

Education

Bachelor's in IT / Computer Science / Engineering