INFORMATION TECHNOLOGY SUPERVISOR II

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Position Details Job Code #: JC-531115 Position #(s): 900-178-1404-001 Working Title: IT Customer Service Supervisor Classification: INFORMATION TECHNOLOGY SUPERVISOR II $8,504.00 - $11,395.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: Multiple Work Location: San Bernardino County Telework: Hybrid Job Type: Permanent, Full Time Department Information Caltrans Mission: Improving lives and communities through transportation. Caltrans Vision: A thriving and connected California. The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Department Website: www.dot.ca.gov Director’s EEO Policy : https://dot.ca.gov/programs/equal-employment-opportunity Director’s EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity Job Description And Duties Under general direction of the IT Manager I, the incumbent plans, organizes, and supervises the work of one or more information technology programs or units, and occasionally performs difficult or sensitive work. This level directly or indirectly supervises all lower level information technology support staff performing work in any domain or combination of domains within IT infrastructure. The incumbent oversees lower level IT professionals in various IT classification levels, who are responsible for desktop and mobile device support, network and telecommunication administration, server and data storage support, web, application and audio visual support. The incumbent oversees the IT functions which include systems analysis, design and administration, systems integration, testing, maintenance and operations. The incumbent has supervisory responsibilities for standards, processes, procedures for the analysis, design, implementation, maintenance, operation and procurement of software deployment and support for an array of software technologies. The incumbent has first level supervision of staff responsible for all activities associated with the day-to-day IT operations of Caltrans, District 8. DOMAINS: Client Services Software Engineering PARF# 20-27-0033/JC 531115 Eligibility for hire may be determined by your score on the Information Technology Supervisor ll exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title. Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job. https://forms.office.com/g/RyK102ty4G https://youtu.be/oC9wIp8QalI Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions. You will find additional information about the job in the Duty Statement . Special Requirements Possession of a valid driver’s license is required when operating a state owned or leased vehicle. Statement of Qualifications (SOQ) is required. The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing. Please follow the instructions below; failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from the interview. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than two pages in length, and 12-point Arial font. Describe your experience supervising a team of IT technicians and Analysts providing an excellent Customer Service to customers. Describe your experience in deploying desktop/laptops to customers within a medium to large organization. Describe, with specific examples, your Customer Service experience ensuring customers remain a priority while also keeping staff engaged and treated fairly. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: https://www.naces.org/members or https://aice-eval.org . Please redact birthdates and social security numbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 9/15/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Transportation N/A Attn: Caltrans DHR Contact Certification Services MS-90 P O Box 168036 Sacramento , CA 95816-8036 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Transportation Drop-Off Address Caltrans DHR Contact Classification and Hiring Unit - ECOS 1727 30th Street, MS 90 Sacramento , CA 95816 Closed on weekends and State Holidays 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is required and must be included.Statement of Qualifications - Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.