Information Technology Specialist I - Construction Design a Plus

Responsibilities

• Play a key role in assisting the Business Systems Analysis Team within the Strategic Operations Division.
• Based at our client’s site in Albany, NY, the ideal candidate is flexible and adaptable to the evolving responsibilities of the team.
• Assist in a cross-functional capacity with the Change Management, Project Management, and Training teams.
• Act as a liaison between multiple business units to mitigate impact to operations through business change implementations.
• Request documents for system changes through a triage/governance’s process while also reviewing and evaluating proposed business process changes and system changes – provide input on complexity, feasibility, and impact and make recommendations on implementation.
• Review and document current “as-is” state of the business process or function including creating flow charts and process models.
• Validate requirements throughout the business analysis process.
• Develop business process flows (Visio), fit-gap analyses, or functional designs) solutions to improve the efficiency and effectiveness of the business processes.
• Prepare various reengineering artifacts including Requirements Traceability matrix, Wireframes, Target Environment Reports, As-Is System Analysis, To-Be System Recommendations, Strategic Planning and Envisioning documents.
• Develop plans for requirements and system design sessions, ensure that agency needs are appropriately documented, and proposed solutions are adequately vetted with all stakeholders before implementation.
• Document, communicate, and validate requirements throughout the system, process, or product/service development lifecycle for all changes to processes that would enable the organization to achieve its goals.
• Communicate business process and system requirements to system developers and program staff.
• Document recurring issues to provide end-users and internal Help Desk with FAQs to assist users and minimize support requirements.
• Make suggestions on technology to procure and utilize in D&C business practices.
• Assist with implementation of new processes and roll out training and turnover of the software solution.
• Prepare and review test plans, scenarios, and scripts.
• Work with Business staff to execute User Acceptance Testing.
• Review and analyze business process deficiencies requiring resolution during or after implementation.
• Independently troubleshoot issues as they arise for internal and external users.
• Maintain historical data reports from obsolete Project Management System.
• Perform business analysis activities to extract data for forecasting, key performance indicators, and provide management with data to make policy decisions.

Qualifications

• The ideal candidate is organized, takes good notes, and is able to synthesize information quickly.
• Minimum Qualifications Include Minimum of 4 years’ experience as a business analyst.
• An associate’s degree can substitute for 1 year of business analysis experience.
• A bachelor’s degree can substitute for 2 years of business analysis experience.
• Ability to collect, analyze, and organize data for management, contributing to data-driven decision-making.
• Ability to carry out in-depth analysis.