Information Technology Service Desk Co-op - Fall 2026

Description

Messer Construction Co. is a construction manager and general contractor that provides leadership for complex commercial building projects. An employee-owned company, Messer builds better lives for its customers, communities, and employees, and delivers value through quality construction and client experiences.

About the Role

As an Information Technology Service Desk Co-Op, you will collaborate with business analysts & stakeholders to develop business requirements, business cases & test plans. Work to ensure a positive end product for business stakeholders. Creates and maintains proper training materials and business documentation. Supports cross-departmental projects and follows IT-prescribed application development processes. Draft applications using Microsoft Excel, SQL, VB queries, and Power BI. Perform other duties and responsibilities as required.

Responsibilities

• Respond promptly to requests for technical assistance in person, via phone or electronically.
• Obtain and evaluate all relevant information to handle inquiries and requests.
• Setup hardware to be used by Messer personnel including laptops, PC’s, networking equipment and mobile devices.
• Configure software to be used by Messer personnel.
• Follow documented task and processes as assigned.
• Seek new methods or improvements to documented tasks and update documentation accordingly.
• Diagnose and resolve technical hardware and software issues / requests.
• Record details of inquiries and requests as well as actions taken.
• Communicate and coordinate with internal departments or other project leads.
• Stay current with system information, changes and updates.
• Travel to company locations for setup or troubleshooting as needed.

Requirements

• Bachelor’s degree in progress required.
• Undergraduate student with a concentration in business computer-related field.
• Part-time hours during the school year, with the opportunity to increase hours during the summer.
• Proficiency with the Microsoft Office Suite, including a good working knowledge of financial formulas and analysis in Excel.
• Exposure to or experience with systems support, project management, and analysis.
• Strong communication skills, as interaction with internal clients as well as a wide range of personalities and skill sets, is a part of the job daily.
• Ability to take initiative, collaborate with others, to utilize resources, and to communicate effectively.
• Proven analytical skills and demonstrated ability to take initiative and help with developing creative solutions to meet business needs.
• Experience working in a team, preferably on projects as well as in a support role.
• Strong computer skills in Microsoft Office Tools: Word and Excel.
• Knowledge of SQL, Power BI & Visio is a plus.

Qualifications

• Messer Construction Co. does not provide immigration-related sponsorship for this role.
• Candidates who need employer immigration sponsorship now or in the future will not be considered for this position.

Benefits

Your decisions influence your career at every step: Make yours count with Messer Construction Co. In business since 1932 and employee-owned since 1990, Messer builds projects and careers that leave a lasting impact on our communities. We bring opportunities for collaboration and growth; you bring the determination. Let’s build something great together.

Schedule

All Messer employees are required to comply with our Substance Abuse Prevention Policy as a condition of employment. Messer may condition offers of employment upon taking and passing of a post-offer/pre-employment drug screen.

Pay

Messer Construction Co. does not specify pay details for this role.

Skills

• Strong communication skills.
• Ability to take initiative, collaborate with others, to utilize resources, and to communicate effectively.
• Proven analytical skills.
• Knowledge of SQL, Power BI & Visio.

Benefits

Messer Construction Co. does not specify benefits details for this role.