Information Technology Project Manager

About the Role

The IT Project Manager is responsible for leading the discovery, prioritization, planning, governance, and delivery of technology-enabled business solutions that improve operational efficiency, employee experience, and organizational effectiveness. This role serves as the primary liaison between business stakeholders and technical resources, ensuring initiatives are aligned with strategic priorities, delivered on schedule, and produce measurable business outcomes. The IT Project Manager brings structure to complex and ambiguous problems, facilitates stakeholder alignment, develops actionable roadmaps, and drives execution across a portfolio of technology and process improvement initiatives.

This position will help establish the operating rhythm for a newly formed team focused on delivering applications and process improvements for the organization. The successful candidate will play a key role in identifying opportunities, aligning stakeholders, and guiding solutions from concept through deployment.

Responsibilities

First 30 Days

• Build relationships with key stakeholders across Operations, Contact Center, and IT.
• Learn existing business processes, organizational priorities, and technology initiatives.
• Establish a discovery framework, stakeholder engagement plan, and delivery cadence.
• Develop an initial inventory of improvement opportunities and business needs.

First 60 Days

• Lead discovery sessions to identify high-value opportunities for process improvement and technology solutions.
• Build and maintain a prioritized initiative backlog and roadmap.
• Facilitate stakeholder alignment around priorities, scope, and business outcomes.
• Establish governance processes for intake, prioritization, risk management, and status reporting.

First 90 Days

• Transition the team from discovery into delivery planning and execution.
• Define success metrics and implementation plans for priority initiatives.
• Launch or begin implementation of the first approved solution or process improvement.
• Deliver clear executive-level visibility into progress, risks, dependencies, and expected business value.

Requirements

• 3–5 years of project management, program management, technical delivery, or business transformation experience.
• Experience leading initiatives involving both technical and business stakeholders.
• Experience facilitating requirements discovery, prioritization, and roadmap development (preferred).

Skills

• Demonstrated ability to lead cross-functional technology initiatives involving technical and business stakeholders.
• Strong facilitation, discovery, and stakeholder management skills.
• Ability to bring structure to ambiguous business problems.
• Experience prioritizing competing initiatives and managing delivery roadmaps.
• Strong written and verbal communication skills.
• Effective risk, issue, dependency, and decision management skills.
• Ability to influence without direct authority.
• Strong organizational and time management skills.

Preferred Qualifications

• Experience with Azure DevOps, Planner, Jira, or similar tools.
• Experience facilitating Agile or iterative delivery teams.
• Experience building and maintaining project or product roadmaps.
• Experience leading business process improvement initiatives.
• Experience working with software development, cloud, or technology teams.
• Familiarity with Azure DevOps, Microsoft Planner, Jira, or similar tools.
• Experience supporting digital transformation, workflow automation, or application delivery initiatives.

Education

A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

Benefits

• Medical, Dental, Vision
• Life/Disability/AD&D
• Employee Assistance Program (EAP)
• Aflac
• 401k with Matching
• Paid Vacation/Sick/Personal
• Paid Volunteer Hours

Starting salary depends on experience.