Information Technology Project Manager

Provide leadership and guidance to cross-functional business and IT teams delivering small to medium-sized projects. Support larger, more complex initiatives under the direction of a Senior Project Manager or Program Manager.

Responsibilities

• Define, document, and obtain stakeholder approval for project scope, requirements, deliverables, timelines, and budgets.
• Develop and maintain project plans, schedules, resource allocations, and implementation roadmaps aligned with PMBOK principles and organizational standards.
• Coordinate requirements gathering activities and translate business needs into actionable project deliverables.
• Manage project execution, including scope, schedule, budget, quality, and change control processes.
• Monitor project performance and proactively identify, assess, and mitigate risks and issues.
• Serve as the primary escalation point for project-related risks, issues, and conflicts.
• Facilitate communication among business stakeholders, project teams, vendors, and sponsors through regular status reporting and governance activities.
• Coordinate vendor evaluations, procurement activities, and RFI/RFP processes in partnership with internal procurement teams.
• Lead and mentor project team members, providing guidance, coaching, training, and support to enhance project management capabilities.
• Build and maintain effective working relationships with customers, vendors, and internal stakeholders.
• Review invoice accuracy and process payments through Coupa.
• Drive continuous improvement initiatives by identifying opportunities to streamline processes, reduce costs, and improve operational efficiency.
• Promote knowledge sharing and adoption of best practices across teams and global locations.
• Ensure compliance with company policies, security requirements, and Health, Safety, and Quality standards.
• Maintain confidentiality of business, customer, and proprietary information.
• Perform other duties as assigned.

Requirements

• Project & Program Management:
  • Agile and Waterfall project management methodologies
  • Project planning, scheduling, estimation, and forecasting
  • Work Breakdown Structure (WBS) development
  • Resource, budget, and cost management
  • Risk and issue management
  • Project metrics, KPI, and SLA management
  • Change management and post-implementation reviews
  • Business case development
  • Procurement processes (RFI, RFP, RFQ)
  • Project Portfolio Management (PPM) tools
• Business & Technical Acumen:
  • Business analysis and requirements management
  • Translating business needs into technology solutions
  • Business process improvement
  • Organizational change management
  • Regulatory, audit, compliance, security, and quality requirements
• Leadership & Interpersonal Skills:
  • Stakeholder and relationship management
  • Team leadership, coaching, and mentoring
  • Presentation, facilitation, and training skills
  • Negotiation and conflict resolution
  • Customer service orientation
  • Strong written and verbal communication
  • Emotional intelligence and organizational awareness
• Professional Competencies:
  • Results orientation and accountability
  • Analytical thinking and problem solving
  • Strategic decision-making
  • Prioritization and time management
  • Attention to detail
  • Creativity and innovation
  • Learning agility and adaptability
  • Sense of urgency and execution focus

Preferred Skills

• Experience supporting projects involving Microsoft 365 technologies, including: SharePoint, Microsoft Teams, Planner, OneNote, OneDrive, Microsoft Project, etc.
• Experience utilizing ServiceNow.
• Experience managing technology implementations and business transformation initiatives.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related discipline preferred; or an equivalent combination of education, training, and experience.
• Minimum of 3–5 years of project management or related experience.
• PMP (Project Management Professional) certification or equivalent preferred.