Information Technology Platform Administrator II

About the role

The Information Technology Platform Administrator II supports critical business operations by managing, improving, and maintaining enterprise technology platforms. This role serves as a technical bridge between IT teams, business stakeholders, and external partners to ensure reliable solutions.

Responsibilities

• Contribute to system configuration, troubleshooting, testing, documentation, and continuous process improvement initiatives.
• Collaborate across multiple teams in a structured environment focused on innovation, compliance, and operational excellence.
• Support assigned platforms, improving system performance, and acting as a key technical resource for business technology initiatives.
• Independently perform system configuration and administration activities for assigned IT platforms.
• Support application ownership by contributing to system stability, functionality improvements, growth planning, and ongoing optimization.
• Maintain and improve documentation related to solution delivery applications, processes, and system changes.
• Recommend and implement best practices, standard operating procedures, and process improvements.
• Partner with vendors and stakeholders to address platform support needs and technical challenges.
• Provide technical expertise during project requirements gathering, solution design, testing, and implementation activities.
• Coordinate testing and validation efforts for system changes and enhancements.
• Troubleshoot production issues, identify root causes, and support timely resolution of technical problems.
• Document modifications, incidents, changes, requests, and work activities to ensure consistency and transparency.
• Monitor applications and systems, track performance trends, and recommend improvements to platforms, reporting, and processes.
• Collaborate with architecture teams, other IT functions, and external partners to deliver effective solutions.
• Support scheduled reporting, maintenance activities, and operational tasks as required.

Requirements

• Experienced IT professional with a strong understanding of enterprise systems, technical troubleshooting, and business technology processes.
• Excellent communication skills, the ability to manage multiple priorities, and a proactive approach to solving complex technical challenges.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and professional experience.
• At least 4 years of related IT experience supporting enterprise applications, platforms, or technology solutions.
• Intermediate understanding of IT systems, platforms, integrations, and data flows.
• Experience with technical troubleshooting, documenting issues, and supporting production or project-related environments.
• Strong written and verbal communication skills with the ability to collaborate across technical and business teams.
• Strong analytical, organizational, and problem-solving skills.
• Able to manage multiple projects, priorities, and deadlines simultaneously.
• Experience coordinating activities with vendors, colleagues, and cross-functional stakeholders.
• Able to identify opportunities for process improvement and contribute to technology optimization initiatives.
• Ability to provide occasional evening, night, or weekend coverage when required.
• Healthcare and/or Medicare industry experience is preferred.
• Experience managing stakeholder communications and supporting complex business environments is preferred.

Benefits

• Competitive annual salary range of $59,937.84 - $90,695.98, depending on location, experience, skills, and other job-related factors.
• Incentive plan and lifestyle benefit offerings.
• Health, dental, and vision insurance coverage.
• Voluntary insurance plans and flexible spending or health savings account options.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• Paid sick leave, paid holidays, and increasing PTO accrual plan.
• Medical, parental, disability, and workers’ compensation benefits.
• Education assistance and online learning opportunities.
• Employee assistance program and financial and health wellness benefits.
• Retiree benefits and severance package.
• Casual dress environment and collaborative office setting.