Information Technology (IT) System Administrator

Job Summary

Compensation: $83,680 - $117,152

Responsibilities

• System Installation and Maintenance
• Install, analyze, and troubleshoot issues with operating systems and application software, patches, and upgrades.
• Apply and oversee OS patches on a regular basis, including updates during non-business hours that may impact production systems.
• Perform and monitor cloud-based system backups and recovery of hybrid environments.
• Network and Connectivity
• Monitor internal network, LAN, and WAN to troubleshoot and resolve issues as proactively as possible.
• Implement and manage local and remote connectivity via LAN/WAN, Wi-Fi, VPN, and cloud-based resources.
• Support and maintain the company’s telecom/VoIP infrastructure.
• Security and User Management
• Recommend, implement, and maintain corporate security policies and systems, including firewalls and virus and spam filters.
• Afford to assist in maintaining user accounts with special attention to security on all data and voice systems.
• Customer Support
• Provide a high level of support, including technical assistance and training to system users.
• Handle Help Desk support calls as needed, particularly those requiring a more advanced skillset, with an emphasis on excellent customer support.
• Maintain a customer-focused mindset.
• Device and Ticketing System Management
• Manage and maintain device management systems and help desk ticketing systems.

Qualifications/Skills

• Technical Proficiency
• Strong knowledge of Windows 11 and modern Windows desktop operating systems.
• Strong experience with Windows Server 2019/2022.
• Experience administering Active Directory, Group Policy, DNS, DHCP, and file/print services.
• Experience with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and OneDrive.
• Experience supporting Azure or hybrid cloud environments.
• Strong troubleshooting skills across desktops, servers, applications, network connectivity, and identity-related issues.
• Experience with network switches, wireless access points, VPN, and broadband internet troubleshooting.
• Experience supporting or troubleshooting firewalls; WatchGuard and/or Fortinet experience preferred.
• Understanding endpoint protection, spam filtering, MFA, patching, and general security best practices.
• Customer Service and Communication
• Strong customer service mindset.
• Ability to explain technical issues clearly to both technical and non-technical users.
• Ability to understand business processes and support technology needs across departments.
• Strong written and verbal communication skills.
• Organizational and Interpersonal Skills
• Detail-oriented with strong organizational and time-management skills.
• Ability to prioritize work in a fast-paced environment.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks, incidents, and projects at the same time.

Availability

• Available after hours and weekends as needed.
• On-call every other weekend to check system status and respond to major system problems within 6 hours.

Leadership Competencies

• Leads Self
• Communicates Effectively & Candidly
• Drives for Results
• Demonstrates Accountability
• Takes Initiative
• Collaborates

Education/Experience

• Post high-school degree or relevant experience required.
• Experience managing Cloud-based solutions required.
• Relevant Microsoft, Networking or Cybersecurity certifications preferred.
• 3+ years of experience maintaining Windows and O/M365 Systems preferred.
• Experience managing Azure products preferred.