Information Technology - IT Business Partner Mission Services
Purpose Of The Role/The Opportunity
The IT Business Partner (ITBP) serves as a critical partner with our Mission Services and TempWork program leadership in ensuring the availability, adequacy and efficiency of technology that enables our dedicated Mission and TempWork teams to sustain and grow our 50 plus Mission programs and the TempWork (GoodTemps and Janitorial) businesses.
This role partners with Mission and TempWork leadership and other key stakeholders to define opportunities and identify and prioritize technologically enabled projects based on predefined criteria (e.g. return on investment, productivity and compliance).
The Awesome Things You’ll Do
Leverages technical, mission and business experience to listen for, and digest Mission and TempWork business needs and translate those needs into potential technological solutions for consideration.
Consults with Mission program and TempWork leadership to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives for current and new initiatives.
Works with a broad range of diverse and complicated business units and government entities in support of the Mission Programs and Services and the TempWork business model.
Demonstrates strength in project management fundamentals such as the creation of project plans and budgets, executing effective project management meetings, proactively identifying and managing project risk, and consulting with Mission and TempWork leadership to determine system functional specifications.
Ensures effective project management of technology related projects and services within and across the Mission Programs and TempWork business units, including exploration of new services and/or service providers to ensure that projects yield quality results, efficiently, on-time, and on budget and in compliance with organizational policies.
Manages select vendors and vendor contracts, regularly evaluating vendor performance and ensuring high standards of service delivery to the organization.
Develops and implements sound rationale portfolio management and managing product phase-in-phase-out plans, proactively anticipating gaps and overlaps within the portfolio.
Drives a culture of continuous improvement by partnering with Mission and TempWork leadership, third party consultants and/or other internal colleagues in identifying opportunities to drive process and service improvements throughout and across Mission programs and TempWork business units, introducing and leveraging technology where appropriate to aid in deploying the newly engineered process(es).
Embeds a customer service mindset in all interactions and project planning, compiling and presenting data, creating reports and dashboards to monitor and communicate performance of IT systems in support of Mission programs and TempWork business units in a digestible manner for non-IT professionals.
Improves training to Mission and TempWork staff and establishes operational procedures, which would include the assessment of staff technology skills, ensuring the correct training is provided thus optimizing the use of technology to increase productivity.
Works closely with the Managed Service Provider (MSP) to ensure infrastructure and technology is supporting Mission and TempWork business units including adherence to agreed SLAs for delivery of services.
Maintains oversight of the technology infrastructure for Mission programs and TempWork Business units, working with the rest of the Goodwill IT Department and the MSP on availability and interoperability of technology and systems.
Reviews IT Policies and procedures to ensure alignment with Mission and TempWork business units and other organizations audit requirements (e.g. CARF - external auditing and certifications).
Supports the administrators of work unit operating budgets; provides recommendations on desired policies and goals and implements new/revised programs according to established guidelines including supporting grant proposals for technology needs, creating cost structures and other requirements associated with the grant process.
Ensures adherence to various government regulations regarding utilization of technology and management of data together with the broader GW IT Team.
Manages the technology aspects of Mission program and TempWork business units initiation and program sunsetting processes.
Our Must Haves
Education & Experience: Bachelor’s degree (B.A. or B.S.) and/or 5+ years of IT and business/industry work experience; at least 3 years of IT business partnering experience or 5 years developing and executing strategic plans and/or project portfolios or an equivalent combination of education and experience; experience in the not for profit sector and/or supporting services including programs for intellectual and developmental disabilities, behavioral health, home and community-based services, pre-vocational services, or rehabilitation services, a plus; Knowledge of website support, data management (SQL database queries and data extraction for reporting, data warehousing) a plus.
Additional Qualifications/Skills
Track record of delivering high-value digital capability projects within timelines and budget.
Demonstrated commitment to creative thinking and applying innovative technologies, including AI, to use cases, in achieving a balance between pragmatic value and transformation.
Demonstrated and effective influencing skills in complex environments.
Proven ability to operate independently and effectively in a fast-changing environment with shifting priorities.
Exceptional leadership and project management skills, emotional intelligence, and ability to drive projects from inception to completion and post-implementation.
Strong analytical skills, including an understanding of business economics and financial resources.
Strong written, presentation and oral communication skills – ability to simplify complex concepts for broader understanding.
Proficient with Microsoft Suite – Outlook, PowerPoint, Word and Excel and project management tools - Monday.com.