Information Technology Associate

Job Description And Duties Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply. Job Summary The IT Associate (ITA), under the general supervision of the Service Desk Support Supervisor (IT Supervisor II), provides front-line client support within the Cal OES statewide enterprise environment. The incumbent delivers technical assistance to end users through the Service Desk, supports a wide range of endpoint technologies and enterprise applications, and assists with routine system access, connectivity, and device troubleshooting. The position participates in the maintenance and support of IT service management tools and processes, including service catalog operations, and collaborates with technical teams to ensure effective service delivery. The ITA applies fundamental IT concepts, follows established procedures, and contributes to a high-quality customer service experience in a fast-paced operational setting. You will find additional information about the job in the Duty Statement. Working Conditions In Office: This position supports and manages the day-to-day business operations for Cal OES which is handled in an office location. This is not considered a hybrid telework position. Department Information The California Governor’s Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California. The California Governor’s Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees. In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites. More information may be found here: Policy & Administration | California Governor's Office of Emergency Services Department Website: http://www.caloes.ca.gov Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Experience providing technical support in an enterprise Service Desk or Client Services environment. Ability to troubleshoot Windows operating systems, desktop hardware, printers, mobile devices, and common Microsoft applications. Familiarity with Active Directory account administration, including password resets, group membership, and workstation authentication issues. Experience supporting or maintaining ServiceNow or other IT service management platforms, processing catalog requests, or troubleshooting workflow-related issues. Strong customer service skills and the ability to communicate technical information clearly to non technical users. Ability to document work clearly in a ticketing system and follow established IT processes and service management standards. Experience supporting basic network connectivity issues involving LAN, WAN, Wi Fi, VPN, and related technologies. Ability to collaborate effectively with technical teams such as Field IT Operations, Voice Services, Infrastructure, Information Security, and Solutions teams. Strong problem solving skills and the ability to manage multiple tasks in a fast paced environment. Knowledge of video teleconferencing tools and basic troubleshooting of audio/visual equipment. Experience with cabling, workstation setup, and hardware deployment activities. Ability to produce user instructions, quick guides, or training materials when needed. Strong organizational skills, attention to detail, and the ability to follow established procedures. Willingness to learn new technologies, tools, and enterprise systems as required. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following: Free ParkingOn-site Gym and Locker roomElectric CarportExcellent CalPERS state pension plan401(k) and 457(b) PlansFlexible SchedulesGenerous paid time offHealth, dental & vision insurance for the employee or the employee's familyInvestment in careers developmentLocated near many local eateries, financial institutions, and the Light Rail Station