INFORMATION TECHNOLOGY ASSOCIATE

About the role

The incumbent provides associate-level Service Desk support, including daily phone/e-mail/ticket requests for all IT customers at the Canyon Springs Community Facility.

Responsibilities

• Provide technical assistance and problem resolution for IT customers.
• Handle incoming calls and emails, escalating issues as necessary.
• Manage IT tickets and track progress.
• Coordinate with internal teams to resolve complex IT issues.

Requirements

Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave.

Qualifications

Knowledge of:

• Microsoft Windows 11;
• PC Hardware, components, and accessories;
• Apple iOS;
• Microsoft Office 365;
• printer management;
• Microsoft Active Directory;
• Microsoft SCCM;
• Microsoft Intune;
• video conferencing.

Skills

Ability to:

• Develop and maintain cooperative and harmonious relationships within the Department and regional centers;
• maintain a calm demeanor under pressure;
• demonstrate consistency in attendance;
• work with professional personnel in the field relating to coordinating and developing services for persons with developmental needs;
• analyze situations accurately and take effective action;
• speak and write effectively;
• reason logically and creatively;
• analyze data and present ideas and information effectively.

Benefits

As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits.

Pay

$4,935.00 - $6,614.00 A $5,424.00 - $7,270.00 B $5,930.00 - $7,947.00 C $6,521.00 - $8,740.00 D

Schedule

In Office