Information Technology Apprentice (Data Services)

What You'll Do

• Serves as an apprentice to designated staff learning core information technology competencies
• Attends training courses relevant to assigned information technology program area
• Affords assistance to assigned information technology program area team with daily tasks such as enterprise backup configuration, server maintenance, server patching, complete customer requests, & server monitoring
• Learns IT Change Management policies & procedures
• Affords assistance with running reports for billing, backup status reporting, SLAs, & monitoring
• Builds foundational knowledge of data backup & protection concepts & strategies including WORM, 3-2-1, & others
• Leverages appropriate resources to build problem solving skills
• Learns foundational concepts of scripting
• Performs Other Related Duties As Needed Including Representing the agency & assigned program area to internal & external customers
• Scheduling meetings, preparing agendas, & taking meeting notes
• Providing project support for enterprise backup services projects

Minimum Qualifications

• 1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support
• Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills

• Information Technology Knowledge
• Computer hardware & software
• Ticketing software (e.g., Service Now)
• Customer Service techniques & standards
• State IT policies, procedures, & applicable laws
• Operations & processes for diagnosing common or recurring system problems
• Database procedures used for querying prior incidents to gather information
• Enterprise Backup & Data Protection solutions (Physical & Virtual server, Databases, enterprise backup server management, storage management, disaster recovery planning)
• Incident response & handling methodologies
• Principal methods, procedures, & techniques of gathering information & producing, reporting, & sharing information
• Organization's core business/mission processes
• Skills Technical writing & documentation practices (e.g., standard operating procedures, training documents, workflow diagrams)
• Reading/verbal comprehension (i.e., comprehend & apply written & verbal instructions)
• Operating PC Hardware & Software (e.g., MS Word, Excel, PPT, Outlook)
• Critical thinking (i.e., impact analysis, troubleshooting)
• Conducting open-source research for troubleshooting network & client-server issues
• Basic operation of computers
• Basic Scripting capabilities
• Data protection strategies

Abilities

• Communication (e.g., Oral, Written, Active Listening)
• Problem sensitivity/problem solving
• Time Manage (e.g., organization & prioritization)
• Active learning
• Match the appropriate knowledge repository technology for a given application or environment
• Accurately define incidents, problems, & events in trouble ticketing system
• Developed after employment
• Organization Administrative Services Agency Contact Name and Information Alexis Hill (Alexis.Hill@das.ohio.gov)
• Unposting Date Aug 3, 2026, 11:59:00 PM