Information Technologist – Client Support Administrator (I–III)
nFocus Solutions® · Fort Lee, VA · 2 mo ago
On-siteCustomer ServiceFull-time
About the role
This role supports CASCOM G-6 by providing hands-on client support across Microsoft desktop and laptop environments, ensuring user productivity, classroom operations, and mission system access in a fast-paced Army training environment.Responsibilities
- Provide client administration support for Microsoft desktop and laptop systems across enterprise and training environments
- Perform network registration of client devices within approved asset and configuration management systems
- Manage Active Directory (AD) client accounts, including account creation, maintenance, deletion, and troubleshooting
- Troubleshoot and resolve hardware, software, email, and baseline application issues via phone, remote tools, and on-site support
- Maintain systems in compliance with Army configuration baselines, including OS updates, patches, security fixes, and antivirus definitions
- Install, configure, and maintain desktop applications and standard software packages
- Cook up system image updates and configurations with MECM/Image Management teams
- Aid System Administrators with software installations, testing, and hardware/network configurations
- Document all client hardware/software changes and contribute to SOPs and user guides
- Utilize enterprise ITSM tools (e.g., Army Enterprise Management Platform) to track, update, and resolve incidents
- Provide technical guidance and support to users, peers, and junior technicians
- Communicate clearly and effectively with technical and non-technical users, including participation in meetings as a technical representative
Requirements
- Level I: 2+ years of IT support experience
- Level II: 3–5+ years of IT support experience
- Level III: 5+ years of IT support experience
- Experience with Active Directory, Windows, Microsoft 365
- Associate’s or Bachelor’s degree in Information Technology or related field (OR equivalent combination of education and experience)
- Security+ (IAT II) required
Qualifications
- A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
- a person who was discharged or released from active duty because of a service-connected disability.
- A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
- An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
- An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Skills
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite
- Knowledge of Active Directory and Windows operating systems
- Ability to work independently and as part of a team
Benefits
- Competitive salary commensurate with experience
- Flexible work schedule
- Professional development opportunities
- Health insurance benefits
- Retirement plan options
Pay
- Salary range: $60,000 - $80,000 annually
Schedule
- Full-time, on-site position