Information Tech Mgr/Info Security Offic

Key Responsibilities

• Oversee day-to-day IT operations across multiple Career Center sites, ensuring high availability and performance of systems and services
• Serve as the primary ITS leader for Career Center programs, ensuring that infrastructure, systems, and support services enable staff to effectively deliver workforce development services to the community
• Supervise and Career Center support IT staff, including task management, coaching, and performance oversight
• Ensure timely and effective end-user support, including ticket management, escalation, and resolution
• Establish and maintain service standards and continuously improve the user experience across sites
• Cook up and maintain service standards and continuously improve the user experience across sites
• Cook up and maintain service standards and continuously improve the user experience across sites
• Cook up and maintain service standards and continuously improve the user experience across sites
• Cook up and maintain service standards and continuously improve the user experience across sites
• Cook up and maintain service standards and continuously improve the user experience across sites
• Coordinate onsite and remote support coverage across all assigned locations
• Manage and maintain on-premise and cloud-based technology environments, including servers, networks, storage, and endpoint systems
• Administer Microsoft 365 environment (Exchange, Teams, SharePoint, identity and access management) in alignment with organizational standards
• Oversee network infrastructure, including connectivity between sites and secure remote access solutions
• Ensure effective system backup, disaster recovery, and business continuity capabilities
• Maintain standardized configurations and technology environments across all sites
• Serve as the designated Information Security Officer (ISO) for Career Center operations
• Ensure compliance with all applicable federal, state, and program-specific requirements (e.g., WIOA, data privacy, internal controls)
• In coordination with ITS Director and the Systems Director develop, implement, and maintain local information security policies and procedures in alignment with central ITS
• Monitor and respond to security risks and incidents in coordination with the central ITS security function
• Oversee identity and access management, including user provisioning, role-based access, and MFA enforcement
• Conduct security awareness training and promote a culture of data protection among staff
• Support audits, risk assessments, and compliance reviews
• Serve as the primary IT lead for Career Center systems, including workforce development platforms (e.g., MOSES)
• Ensure system reliability, data integrity, and secure data handling practices
• Support reporting, data exchange, and operational workflows tied to program requirements
• Collaborate with program leadership to align technology solutions with service delivery needs
• Manage IT vendors and service providers in coordination with ITS and procurement
• Support budgeting, forecasting, and lifecycle planning for IT assets, systems, and services
• Maintain accurate inventory of hardware, software, and technology assets
• Ensure compliance with procurement policies and funding requirements
• Lead planning for technology upgrades, replacements, and site expansions
• Oversee assistive technology solutions to ensure compliance with ADA Requirements

Information Security & Compliance

• Serve as the designated Information Security Officer (ISO) for Career Center operations
• Ensure compliance with all applicable federal, state, and program-specific requirements (e.g., WIOA, data privacy, internal controls)
• In coordination with ITS Director and the Systems Director develop, implement, and maintain local information security policies and procedures in alignment with central ITS
• Monitor and respond to security risks and incidents in coordination with the central ITS security function
• Oversee identity and access management, including user provisioning, role-based access, and MFA enforcement
• Conduct security awareness training and promote a culture of data protection among staff

Program Systems & Data Management

• Serve as the primary IT lead for Career Center systems, including workforce development platforms (e.g., MOSES)
• Ensure system reliability, data integrity, and secure data handling practices
• Support reporting, data exchange, and operational workflows tied to program requirements
• Collaborate with program leadership to align technology solutions with service delivery needs

Vendor, Asset & Financial Management

• Manage IT vendors and service providers in coordination with ITS and procurement
• Support budgeting, forecasting, and lifecycle planning for IT assets, systems, and services
• Maintain accurate inventory of hardware, software, and technology assets
• Ensure compliance with procurement policies and funding requirements

ADA & Accessibility Technology

• Oversee assistive technology solutions to ensure compliance with ADA Requirements