Information Systems System Administrator

About the role

The IT Systems Administrator maintains system stability, security, and performance across cloud and on-premises environments. This role administers a broad range of technologies and services, focusing on Active Directory (AD), Entra, Virtual Desktop Infrastructure (VDI), Remote Access, Email systems, Cloud Storage Solutions like OneDrive, and the server infrastructure supporting the Epic electronic medical record (EMR) system. Responsibilities include day-to-day operations, planning and executing upgrades, enhancements, and new implementations, troubleshooting and resolving technical issues, and ensuring minimal downtime for mission-critical systems. The role collaborates with cross-functional teams — including security, networking, and applications — to ensure system integrity and compliance.

Schedule

Monday – Friday, 8:00 am – 4:30 pm; on-call rotation required.

Location

• Singing River Gulfport Hospital
• Singing River Ocean Springs Hospital
• Singing River Pascagoula Hospital

Responsibilities

• Administer Active Directory, Entra ID, Virtual Desktop Infrastructure (VDI), Remote Access, Email systems, and Cloud Storage (OneDrive)
• Maintain server infrastructure supporting the Epic EMR system
• Plan and execute upgrades, enhancements, and new implementations
• Troubleshoot and resolve technical issues to ensure minimal downtime for mission-critical systems
• Collaborate with security, networking, and application teams to ensure system integrity and compliance
• Provide excellent problem-solving, technical expertise, and customer service

Qualifications

Education

• Bachelor’s degree in Cybersecurity, Information Technology, or related field required
• Applicable work experience may be accepted in lieu of formal education

Certifications

Required (Epic): Must obtain at least one of the following within 90 days of hire, and all remaining within 12 months of hire:

• Epic Client Systems Administrator: BLOB, Business Continuity Access, and Printing
• Epic Client Systems Administrator: Care Everywhere
• Epic Client Systems Administrator: Hyperspace
• Epic Client Systems Administrator: Hyperspace Web and Interconnect
• Epic Client Systems Administrator: MyChart

Preferred (industry-standard):

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800/AZ-801)
• Microsoft 365 Certified: Administrator Expert (MS-102)
• CompTIA Server+ or Security+
• VMware Certified Professional – Data Center Virtualization (VCP-DCV)
• Citrix Certified Associate – Virtualization (CCA-V)

Experience

• Minimum 3 years of IT systems experience required
• Healthcare IT experience preferred
• Programming or scripting experience preferred

Reporting structure

• Reports to: Technical Manager
• Supervises: None

Physical demands

• Moderately sedentary: sitting most of the time with regular requirements to move about the office, move about the facility, and travel to another facility within the SRHS service area
• Exerting negligible force frequently to lift, carry, push, pull, or otherwise move objects
• Repetitive motions: substantial movements of wrists, hands, and/or fingers while operating standard office equipment (keyboard, mouse)
• Able to perceive sound at normal speaking levels with or without correction; ability to make fine discriminations in sound
• Close visual acuity and ability to adjust focus (e.g., shift gaze from monitor to printed forms)
• Must be able to work assigned schedules with understanding that changes may be instituted per hospital needs (off days, shifts, weekends)

Mental demands

• Keen mental faculties, assessment, and decision-making abilities
• Superior communication, speaking, and enunciation skills (in person and by telephone)
• Strong written and verbal communication skills
• Emotional stability conducive to dealing with high stress levels
• Ability to work under pressure and meet deadlines
• Attention to detail and ability to multi-task in complex situations
• Ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations

Special demands

• Superior customer service skills and professional etiquette
• Proficient computer/keyboard skills and ability to use office technology (telephone, fax, MS Outlook, Word)
• Travel throughout SRHS service area required; employee provides own transportation; valid driver’s license required
• Out-of-state travel for education purposes required
• Moderate to advanced knowledge of Microsoft Word, Excel, and PowerPoint
• Advanced knowledge of electronic health record, health information management systems, and other healthcare applications