Information Systems Advisor I - IBM Storage Replication Administrator

Duties and Responsibilities

• System Administration:
• DASD and VTS management: Monitor performance, availability, and utilization of DASD and VTS storage resources.
• Capacity planning: Analyze storage usage trends and provide recommendations for future storage requirements.
• Performance tuning: Troubleshoot and resolve performance issues related to storage.
• Backup and recovery: Implement and manage daily data backups using software like Safeguarded Copy and ensure data replication for disaster recovery purposes.
• Incident and problem management: Respond to major incidents, perform root cause analysis, and work on long-term problem prevention.
• Vendor management: Work with hardware and software vendors on installations, upgrades, and support escalations.
• Technical guidance: Provide support and mentorship to less experienced team members.
• System configuration: Allocate storage space, configure storage solutions, and implement changes to the storage environment.
• Participate in Disaster Recovery (DR) testing and system restoration planning.
• Develop and maintain storage recovery runbooks and operational procedures.
• Troubleshoot and resolve storage and replication system issues, performance problems, and outages.
• Work with vendors (IBM, HPE, etc.) and internal DoIT teams for upgrades, migrations, and issue resolution.
• Provide documentation, training, and mentoring to junior staff and operations personnel

Knowledge, Skills and Abilities

• Extensive knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a form suitable for reading by computer.
• Excellent oral and written communication skills for effective engagement with colleagues and internal users/customers.
• Extensive knowledge necessary to effectively perform the ability to exercise sound judgement in analyzing, appraising, evaluating, and solving problems of a procedural, organizational, administrative, and technical nature.
• Awareness and adherence to organizational standards for security, privacy and ethics.
• Extensive knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer.
• Extensive knowledge of the principles and techniques of computer system documentation.
• Extensive knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools.
• The ability to organize facts and findings, analyze data logically and to present results with clarity and comprehension, orally and in written or graphic form.
• The ability to use and understand appropriate methods, tools, applications, and processes to demonstrate a rational and organized approach to work.
• The ability to push/pull, lift and carry up to 50 lbs.
• The ability to possess a valid Illinois driver's license as required by individual positions within the class.

Qualifications

• Requires two years of college coursework in the computer science field AND four years of experience with technical systems and/or programming experience and/or IT project management OR any equivalent combination of education and experience.