Information Security Analyst

Responsibilities

• Manage and triage the Information Security ticket queue, providing timely and effective technical support to SpaceX employees and stakeholders.
• Perform operational tasks required to keep security platforms and services reliable and available.
• Develop scripts and lightweight automation to streamline common technical support and operational processes.
• Document procedures, run books, and troubleshooting guides to improve team efficiency.
• Collaborate with Security Engineers to investigate issues, implement improvements, and contribute to larger security projects.
• Support and maintain security services and tools, including hardware security keys (YubiKeys), SSH infrastructure, certificate management, and access control systems.
• Analyze software to be installed on SpaceX systems for signs of malicious behavior.

BASIC QUALIFICATIONS

• Bachelor's degree in cyber security, computer science, engineering, information technology, or other STEM discipline; OR 2+ years of professional experience in information security in lieu of a degree.
• Experience with operating system internals for Linux, Windows, or macOS platforms.
• Experience with scripting including, but not limited to Bash, Python, PowerShell, or other programming languages.

PREFERRED SKILLS AND EXPERIENCE

• Ability to manage a ticket queue and deliver excellent customer service in a fast-paced technical environment.
• Experience with Linux systems administration and troubleshooting.
• Experience with scripting (Bash, Python, or similar) and software engineering practices.
• Understanding of information security principles (authentication, access control, encryption, etc.), including malware/software analysis.
• Experience automating repetitive support tasks and building internal tools.
• Familiarity with security tools commonly used in enterprise environments.
• Hands-on experience with YubiKeys, SSH, public key infrastructure, and basic security concepts.
• Ability to clearly communicate technical concepts to both technical and non-technical users.
• Strong problem-solving mindset with a passion for continuous improvement.
• Ability to thrive in a high-growth, dynamic fast paced environment.