Information & Referral Clerk I - Comm. Center

About the role

Under the direction of the Communications Center Manager, the Information and Referral Clerk answers incoming calls to the communication center for either appointments (schedules/reschedules/cancels/transfers) or health center messages (documents/routes/transfers/provides information) from patients/clients/caregivers to assure accurate and timely communications in a culturally sensitive and highly professional manner.

Reports To: Directly to a Communications Center Manager and indirectly to the Associate Administrator for the Communications Center.

Qualifications

• High school diploma or General Education Development (GED) certificate.
• Computer skills in Microsoft Office programs (Word, Excel, etc.), electronic health record systems, and database systems.
• Must be able to manage a high volume of calls of at least 90 or more calls per day with a high level of proficiency.
• Fluency in English (Speak, read and write).
• Fluency in Spanish (speak, translate, read and write) required.
• Sensitivity to the different cultures represented among patients, callers and staff.
• Demonstrated ability to listen and communicate with others in a professional and caring manner including sensitivity with individuals from diverse cultures and lifestyles.
• Displays qualities of dependability and reliability, be willing to accept a variety of tasks and be able to comprehend quickly and follow directions accurately.
• Current California driver’s license, appropriate insurance coverage and a driving record acceptable to the NEVHC’s insurance carrier (if required to drive on the job).
• Must be willing and able to work a varied and flexible schedule to accommodate the needs of NEVHC and its patients.
• Typing speed of 40 wpm.
• This job can be performed remotely with a Telecommute Agreement between supervisor and employee as long as employee meets all other job requirements and has a satisfactory evaluation on file.