Information Center Member Service Specialist II, Full-Time, Remote

What You’ll Do

• Provide Service Excellence to both external and internal members.
• Maintain high standards for service expectations as outlined in the Service Excellence Scorecard.
• Meet expectations for all contact center related statistics, including but not limited to measurement of Available Time, Schedule Adherence, AUX time and After Call Work.
• Help to meet the financial needs of new and existing members by building strong relationships and recognizing potential referral opportunities.
• Successfully complete qualified referrals of products and services.
• Participate in performance development by being receptive to constructive coaching feedback from Performance Leads, Assistant Mangers, Managers and Peers.
• Foster teamwork and strive to strengthen relationships between the Information Center staff and staff in DCU's support departments.
• Accurately process transactions, file maintenance and all other member requests.
• Make process improvement recommendations in an effort to improve the efficiency of operations in the Information Center and/or other areas of the Credit Union.
• Complies with regulatory compliance and assigned training requirements.

Essential Skills

• High School diploma or equivalent.
• Minimum 1 year experience in the Information Center.
• Consistently meets and regularly exceeds expectations for the Member Service Specialist position such as metrics for Schedule Adherence, Sales Goals, QA evaluations.
• In good standing with no violations of department or company policies.
• Completed training and demonstrated ability to handle contacts for two or more additional Member Service skills including but not limited to: Visa, Fraud, and Escalations.

Location

Remote (MA, NH, GA or FL only)

Target Compensation

$21.50 - $24.30 per hour.

Schedule

Monday - Friday 8:45am - 5:45pm

Who We Are

Click here to learn more!

About the Role

Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Benefits

• Employees are eligible for traditional medical, dental, and vision coverage.
• Generous 401(k) match.
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually.
• Paid federal holidays.
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria).

Equal Opportunity Employer

We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to recruiters@firsttechfed.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Application Instructions

First Tech is not currently offering Visa transfer/sponsorship for this position.