Information Center Loan Specialist I, Remote (MA, NH, GA only), Full Time

Provide Service Excellence to members during all aspects of the loan origination process for Consumer Loans and Mortgages, as required. This includes answering general questions regarding loans in process, taking and processing applications, as well as answering general questions related to loans and the loan process. Must understand all DCU products, services, processes, and procedures. Proactively identify member needs and effectively cross sell appropriate products and services. Supports DCU’s mission, vision and business goals.

Responsibilities

• Answer inbound phone calls in a high-volume contact center.
• Efficiently assist members with inquiries about DCU loan products, the application process, and other calls related to loan questions.
• Proficiently originate and process consumer loan applications for automobiles, personal loans, and credit cards.
• Review credit reports and determine loan eligibility through automated underwriting and/or Loan Officer review.
• Review required applicant documentation including income verification, purchase agreements, etc.
• Adhere to borrower/lender compliance requirements and DCU’s internal policies and procedures.
• Complete required trainings on compliance, DCU products/services, and lending guidelines.
• Support DCU’s Success Sharing Goals by referring and cross-selling other DCU products and services.
• Achieve job expectations for schedule adherence, call efficiency, sales goals, and other metrics.
• Become registered through the Nationwide Multistate Licensing System to obtain Mortgage Loan Originator licensing.
• Answer general questions for and originate Mortgage and Home Equity applications.
• Participate in performance development by being receptive to constructive coaching feedback from Assistant Managers, Performance Leads, and Senior Specialists.
• Foster teamwork and strive to strengthen relationships between the Information Center Staff and staff in DCU’s support departments.
• Accurately process transactions, file maintenance, and all other member requests.
• Make process improvement recommendations in an effort to improve the efficiency of operations in the Information Center and/or other areas of the Credit Union.
• Perform other job-related duties as assigned or requested.
• Comply with regulatory compliance and assigned training requirements.

Requirements

• High School diploma or equivalent.
• 6 months prior contact center or 6 months lending experience required.
• Excellent communication and phone etiquette.
• Proficient computer skills and ability to learn new software.
• Strong troubleshooting, multitasking, organizational, and time management abilities.

Location

Remote (MA, NH, GA only)

Pay

$21.50 - $24.10/hour

Schedule

• Choice of:
  • 9:45 AM - 6:45 PM with every other Saturday
  • 1:00 PM - 10:00 PM Monday - Friday
  • 4-day schedule 9:30 AM - 8:30 PM (includes every Saturday - Tue, Wed, or Thursday day off)

Benefits

• Traditional medical, dental, and vision coverage.
• Generous 401(k) match.
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually.
• Paid federal holidays.
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria).