Info Desk Clerk (FLEXI)

Essential Duties And Responsibilities

• Greet the general public, patients, and visitors.
• Answer general questions and direct accordingly.
• Answer phone and connect calls to proper patient or employee extension.
• Serve as a liaison with patients and central registration; direct patients to the registration desk as needed.
• Exhibit excellent customer relations to patients, visitors, physicians, and co-workers.
• Demonstrate courtesy, compassion, and respect to others in adherence of the hospital's philosophy and policy for promoting positive work and customer environments.
• Operate a computer to locate patient information.
• Perform clerical duties for the Information Desk, including updating and maintaining patient census.
• Maintain a current knowledge of the Computerized Patient Information System.
• Keep abreast of changes in location for hospital departments; review changes as they occur or in order to provide current directions to patients and visitors.
• Locate wheelchairs as needed for patients or visitors entering the lobby.
• Escort patients and visitors to locations within the hospital as needed.

Training Responsibilities

• Train new volunteers assigned to both the Atrium and Garden entrance desks.

Summary Of Other Job Duties And Expectations

• Adhere to the Service Excellence Standards and Expectations at Chesapeake Regional Medical Center.
• Exhibit excellent customer relations to patients, visitors, physicians, and co-workers.
• Exhibit courteous communication skills and an ability to work with others, exercising good judgment in performance of job duties.
• Demonstrate courtesy, compassion, and respect to others in adherence of the hospital's philosophy and policy for promoting positive work and customer environments.
• Work as a team to continuously improve work quality.
• Demonstrate a commitment to flexible work schedules when it is necessary to ensure patient care.
• Present self in a positive manner as reflected by personal attire and etiquette.
• Attend required hospital-wide orientations, meetings, and in-services.

PRN Duties In The Gift Shop

• Help customers locate and purchase items.
• Exhibit excellent customer relations.
• Restock candy and other items as needed.
• Inflate balloons and maintain a nice display.
• Run cash register and take in money, credit cards, payroll deduction for purchases made.
• At the end of shift, replace drinks in the drink machine.
• Lock doors and close out the register for your shift.
• Count the money and make a deposit slip for the cash.
• Go to the computer and settle the credit card purchases.
• Fill out the paperwork for the deposit.
• Then go on the computer and post the sales for the shift.
• Put all paperwork and the deposit in Manager's office and lock the door.
• If you are the last shift, post the information for all 3 shifts.
• Lock the gift shop and turn off the lights.
• Take the keys to the switchboard operators.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.