Influencer & Member ClearCARE Support Specialist

Location: 1145 S 800 E, Orem, Utah, 84097 | Full-time and part-time positions available | Salary: $30K - $50K based on results

About the role

We are looking for driven, hardworking, smart, and overachieving Influencer & Member ClearCARE Support Specialists. Experience in the field is not as important as real-world results. Taking initiative, a positive attitude, the ability to quickly learn, and the ability to adapt to a changing environment while handling multiple priorities are critical. We seek career-oriented individuals interested in a long-term opportunity who exhibit loyalty. Opportunities for growth and advancement are available.

You will handle member and influencer requests for ClearCellular, answering chats, texts, emails, phone calls, and in-person questions promptly and professionally. The role focuses on supporting ClearOS Mobile, ClearPHONES, and ClearOS Mobile Apps, establishing and maintaining professional relationships with members and influencers.

Our team members are passionate about growth, innovation, and collaboration. We constantly strive to improve and better ourselves to support our members and influencers. If you have a growth mindset and thrive in a fast-paced environment, you may be a great fit for our team.

Responsibilities

• Provide fast, efficient, and professional support to members and influencers via chat, text, email, phone, or in person.
• Guide members and influencers through the installation and updating of software and hardware.
• Help successfully migrate new members and influencers to the ClearPHONE.
• Assist members and influencers in identifying and resolving product issues via chat, phone, email, or in person.
• Handle member and influencer requests, resolving issues calmly, professionally, and respectfully.
• Escalate complex problems to appropriate staff members or departments.
• Build and contribute to the FAQ chatbot and assist with AI bot integration.
• Assist with website corrections and clarification of online content.
• Support the integration and migration to the Clear community from other social platforms.
• Ensure member and influencer circles are configured and set up correctly.
• Respond to and oversee ClearCellular’s Facebook, Intercom, Instagram, LinkedIn, and Chatbot channels.

Requirements

• Knowledge of cellular operating systems such as Android and iOS.
• In-depth knowledge of hardware and software.
• Ability to take initiative and maintain a positive attitude.
• Ability to learn quickly, adapt to a changing environment, and handle multiple priorities.
• Strong customer service ethos and ability to work well with people.
• Excellent organizational and communication skills.
• Ability to quickly establish good working relationships with members and influencers.
• Willingness to sometimes work unsociable hours.
• Patience, a logical mind, and enthusiasm for continual learning.

About ClearCellular

ClearCellular simplifies how people connect with each other and the world to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. As one of the world’s top family of companies and a market leader in communication, conferencing, identity & access, and member engagement & support solutions, ClearCellular serves thousands of members across many countries globally. With offices in Utah and worldwide, including locations across North America, Europe, Asia, and New Zealand.