Industrial Route Service Driver Representative

Overview

Motivated, hard-worker to deliver and service customers with uniforms, mats, facility service products, and services to ensure complete customer satisfaction.

This Company Describes Its Culture as:

• Customer Service-oriented—Quality and Customer Satisfaction focused
• Outcome-oriented—Results-Focused with a Strong Performance Culture
• Stable—Stable, Third Generation Locally Owned
• Team-oriented—Cooperative and Collaborative Environment

Responsibilities

• Delivery – Deliver clean uniforms, mats, and facility service products, return soiled products to the plant on time, and manage customer needs weekly.
• Manage customer par levels to avoid overstocking flat goods.
• Manage the customer's uniform program to ensure quality garments, avoid unnecessary ordering, and ensure customer satisfaction with their appearance and safety.
• Problem Solving—Communicate all problem situations to the customer with a plan on how to eliminate the problem. When necessary, request aid and assistance from Service Management.
• Build Rapport—Develop a good relationship with each customer by providing for their needs and following through on requests and suggestions.
• Sales – Be responsible for selling/adding to the route and meeting sales goals.
• Direct Sales Products—Sell additional rental services and direct sell products to existing customers based on their needs and Porter's assigned goals.
• Look for and report selling opportunities to both management, the Direct Sales Dept., and the New Account Sales Dept.
• Ensure customer retention by always maintaining service agreement terms.
• Material Cost – Be responsible for: Daily Cash, Company Inventory, Delivery Vehicle, Equipment

Requirements

• Physical: Be able to climb in and out of a delivery truck while carrying product.
• Climb & Carry—Climb stairs carrying product up to 75 lbs.
• Temperatures—Withstand extreme temperatures in the Summer and Winter.
• Oral Communication—Effectively express oneself in individual and group situations.
• Written Communication—Clearly express and understand ideas in writing and in good form.
• Listening—Receive and use information from oral communication.
• Interpersonal Impact—Maintain personal appearance and company vehicles professionally. Create a good first impression.
• Initiative—Initiate new ideas to get the job done by going beyond the normal performance expectations of the position.
• Tolerance for Stress—Handle all situations (i.e., time pressure, deadlines, task difficulty).
• Rapport Building—Meet people easily and be liked; get along well with people and earn their trust; build rapport through listening and oral communication skills.
• Job Knowledge—Understand and implement all Company policies and procedures that affect job responsibility.
• Judgment—Develop alternative courses of action and make decisions that are based on logical assumptions and facts. Decisions must be made in the best interests of the customer and the company.
• Ability to Commute: Bossier City, LA (Required)

Training

• OSHA Training/Onboarding paperwork
• Plant Training/Product Information
• Company/Route Orientation/Ride-a-Long Training
• Paid Training: Yes

Schedule

• 4-day work week
• Day shift
• No weekends

Pay

From $44,200 to $85,000 per year

Compensation Package:

• Bonus opportunities
• Commission pay

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Parental leave
• Paid training
• Company parties
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

Benefit Conditions: Only full-time employees are eligible

Additional Information

• Job Type: Full-time
• Management: Service Director/Service Manager/Service Specialists
• Work Remotely: No
• Industry: Business Supplies & Equipment; Textiles/Linens; Facilities Services; Uniforms/Protective Apparel
• Job Functions: Customer Service, Delivery, Safe Driving, Safe Material Handling