Industrial Engineer - Warehouse Design & Optimization

About the role

The Industrial Engineer at Dialog Direct, a Qualfon Company, is responsible for improving the physical design, flow, productivity, scalability, and performance of warehouse and fulfillment operations. They lead by example, build trust across teams, and drive operational excellence while supporting a culture of accountability, collaboration, and customer focus.

Responsibilities

• Design and optimize warehouse layouts, storage strategies, material flow, and workstation configurations.
• Conduct time studies, labor planning, capacity modeling, and productivity analysis.
• Develop engineered labor standards, process maps, slotting recommendations, and operational improvement plans.
• Identify opportunities to improve throughput, space utilization, labor efficiency, quality, safety, accuracy, and cost performance.
• Support new client implementations, facility expansions, process redesigns, and continuous improvement initiatives.
• Build business cases and recommendations for equipment investments, automation opportunities, layout changes, and operational enhancements.
• Collaborate with operational leaders to implement sustainable process improvements and performance standards.

Requirements

• 3-10 years of experience in industrial engineering, warehouse engineering, fulfillment optimization, supply chain operations, or related operational environments.
• Demonstrated success improving warehouse productivity, operational efficiency, labor utilization, or facility performance.
• Experience with warehouse layout design, process improvement, labor standards, and operational modeling.
• Strong understanding of fulfillment operations, including receiving, inventory management, picking, packing, kitting, shipping, and returns.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Proficiency with Excel and Microsoft 365.
• Experience with AutoCAD, Visio, BI tools, simulation tools, Lean methodologies, or Six Sigma practices is preferred.
• Experience leveraging AI productivity tools, including Claude AI, to support analysis, documentation, process improvement, and operational problem-solving is preferred.

Qualifications

• Bachelor's degree in Industrial Engineering, Supply Chain, Operations, Logistics, or a related field preferred.
• Relevant professional certifications, Lean/Six Sigma credentials, or equivalent experience are considered a plus.