Industrial Engineer - Repair Operations

Job Description

We are seeking a highly skilled Industrial Engineer to join our Repair Operations team. This individual will serve as a key contributor in maintaining and improving the efficiency of our complex, lean repair organization. The role requires a multifaceted approach, balancing core engineering responsibilities—such as capacity analysis, workflow design, and inventory management—with global customer experience representation. The ideal candidate will be adept at leading cross-functional projects, implementing process improvements, and managing complex stakeholder relationships, as demonstrated by the successful execution of key business initiatives.

Key Responsibilities

• Workflow & Process Optimization: Design, analyze, and implement workflow improvements to enhance repair operations. Utilize data analytics to identify personnel shortfalls and drive solutions to improve service delivery, specifically targeting On-Time Delivery and reduced Delinquent Backlog.

• Project Leadership: Lead and support critical projects, including cross-functional initiatives such as training leads for business transfers (e.g., Project Longitude) and managing pilot programs for new inventory builds.

• Global Customer Experience: Act as the Global Customer Experience Representative for Repair, ensuring repair enhancements align with customer needs and satisfaction metrics (e.g., driving YoY improvements in Annual Relationship Surveys).

• Operational Integration: Oversee integration efforts for repair services and ensure smooth material flow and process consistency across multiple sites.

• Cross-Functional Collaboration: Coordinate directly with external partners and internal teams to manage material requests, inventory status, and initiative blockers.

• Core Engineering: Proven experience in Industrial Engineering, workflow design, and process analysis.

• Inventory & Analytics: Strong background in inventory analysis and management.

• Technical Proficiency: Ability to support advanced diagnostic operations, including repair material research and AI/ML-driven diagnosis support.

• Communication: Exceptional stakeholder management skills, capable of bridging communication between technical teams, external partners, and senior leadership.

• Adaptability: Ability to balance multiple complex initiatives simultaneously while meeting strict deliverables.

Basic Requirements

• BS in Industrial Engineering or Manufacturing Engineering or related.

• 2+ years of experience

Legal Authorization

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

No

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits Include

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.