Industrial Designer

About the Company

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

About the Role

Zipline’s New Products team creates the next generation of products across aircraft, robotics, infrastructure, operations, and customer experience. As an Industrial Designer, you will shape the physical user experience of Platform 2, turning complex mechanical, operational, and customer constraints into products people can understand and use. You will own design decisions from research and early concepts through prototypes and detailed, manufacturable design. Your work will help teams choose what to build, reduce the risks that matter most, and deliver Platform 2 updates or new elements for real-world deployment.

Responsibilities

• Own the physical design and user experience for Platform 2 updates or new system elements, including form and layout and influence interfaces, packaging, assembly, and mechanisms.
• Research customer and operator needs through observation, interviews, prototyping, and testing; translate findings into design decisions.
• Explore ambiguous problems, identify the largest user, technical, and deployment risks, and define practical experiments or next steps.
• Communicate concepts through sketches, physical mockups, CAD, renderings, and clear narratives that enable cross-functional decisions.
• Partner with engineering, software, manufacturing, operations, and product teams to integrate mechanical, material, assembly, and deployment constraints.
• Drive designs from early learning into validated, manufacturable platform releases; make thoughtful scope decisions that preserve user value and accelerate delivery.

Requirements

• A portfolio demonstrating shipped or well-developed physical products, clear design reasoning, and work across research, concept development, prototyping, and detailed design.
• Strong three-dimensional design skills across form, layout, physical interfaces, and user interaction, with sketching, CAD, rendering, and visual communication fluency.
• Experience designing for people with different needs, backgrounds, capabilities, and familiarity with new technology.
• Sound judgment in ambiguous situations, including the ability to ask incisive technical and non-technical questions and make decisions with incomplete information.
• Comfort working with complex mechanical or electromechanical systems and incorporating manufacturing, materials, packaging, and mechanism constraints.
• A hands-on approach to building and testing prototypes, appearance models, or functional mockups, with clear written, verbal, and visual communication.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!