Industrial Counter Sales

About the role

An Industrial Counter Sales employee supports all aspects of branch operations, including product handling, inventory maintenance, and customer service for both walk-in and phone/electronic sales in a friendly, fast-paced team environment.

Responsibilities

• Ensure the highest level of customer service and ethics.
• Address and resolve all customer requests and/or complaints using a positive, creative approach.
• Assist customers and respond to inquiries in a timely manner with effective selling skills.
• Provide customer support with technical product information.
• Generate and maintain accurate required documentation.
• Estimate delivery dates based on inventory levels, supplier availability, and production schedules.
• Conduct outbound lead follow-ups to potential and existing customers via phone, email, mail, and fax.
• Participate in product training to build required product knowledge.
• Collaborate with departments and personnel to ensure customer satisfaction.
• Receive products, including unloading, verifying, and entering into the system.
• Allocate, distribute, pull, and pick products, placing them in proper locations.
• Package and stage materials or products for shipping (shrink wrapping, boxing, labeling).
• Ship products using various methods, from national carriers to customer vehicles.
• Assist with inventory control and cycle counting.
• Administer quality control to prevent damaged product from being received or sent.
• Perform assembly production, including building small to large hoses and operating swagers.
• Fabricate and use complex machinery for kitting manufacturing as required.
• Complete forklift and safety orientation; operate forklift as needed.
• Maintain a safe, clean, and organized work area.
• Comply with all company rules, policies, and procedures.

Requirements

• Good customer service and communication skills.
• Basic computer skills, including MS Office (Word, Excel, Outlook), with a willingness to learn new software programs.
• Experience with Epicor Prophet 21 is a plus.
• Ability to perform basic arithmetic (addition, subtraction, multiplication, division).
• Detail-oriented with solid organizational skills and the ability to prioritize and multitask in a fast-paced environment.
• Strong listening skills, above-average reasoning ability, and minimal mistakes.
• Ability to quickly assimilate product knowledge and skills.
• Experience with industrial distribution, preferably fluid power components, is preferred.
• Familiarity with industrial and hydraulic hose and fittings, especially Parker Hannifin, is a plus.
• Mechanical background and forklift certification (applicable state certification) are a plus.
• Ability to work with a wide variety of people and personalities.

Physical Demands and Work Environment

• Frequent lifting up to 70 pounds, stooping, reaching above shoulder level, pushing, pulling, and constant walking/standing on cement flooring.
• Climbing ladders as needed.
• Work environment may include warehouses with moving equipment, fluctuating temperatures, and inventory in various storage arrangements.
• Exposure to office work, manufacturing, machine shops, agricultural operations, and other business operations of current or potential customers.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Pay

$20 - $24 per hour, commensurate with skills and experience.

Benefits

• Medical, Dental, and Vision coverage.
• 401(k) Investment Plan.
• Life Insurance.
• Paid holidays, vacation, and sick time.

Candidates are subject to pre-employment criminal background checks, drug screening, DMV record review, and possible reference checks.