Individual Income Tax Supervisor

Salary: $81,600

Why You’ll Love It Here

The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service.

Benefits

• Generous state-paid benefit allowance to help cover insurance premiums
• Wide choice of insurance plans with no pre-existing condition exclusions or limitations
• Flexible spending accounts for health care expenses and/or dependent care
• Retirement Savings Plan with a generous match
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year
• 11 paid holidays a year
• Paid Maternity leave for eligible employees
• Employee discounts with a variety of companies and vendors
• Longevity Bonus for years of service

Job Summary

The Income Tax Supervisor plays a critical role in supervising and leading the direction of one or more sections in the Income Tax Accounts (ITA) Division of the Oklahoma Tax Commission (OTC). This position is responsible for providing direct leadership and oversight for the daily operations of the Individual and/or Corporate Income Tax Sections.

Responsibilities

• Provides leadership and supervision to ITA sections
• Appropriately addresses internal and external customer issues while respecting business needs
• Administers applicable laws, regulations, procedures, and financial, and administrative controls
• Coordinates the work of the section while also communicating with other sections based upon peak times and needed assistance
• Identifies the most appropriate method to complete tasks and meet deadlines
• Assigns tasks and directs employees in consideration of deadlines
• Counsels subordinates and evaluates performance to ensure continued skill development, knowledge acquisition, and quality professional standards
• Reviews, evaluates, and quantifies productivity and streamlines processes to improve processing time
• Develops a culture of continuous improvement by evaluating, quantifying, and implementing new solutions
• Creates and updates procedures and training materials
• Assists or assigns high-level personnel in training lower-level or new co-workers
• Advises taxpayers and legal representatives concerning the interpretations and applications of the tax laws and rules and in the preparation/completion of tax reports
• Performs review of returns for accuracy
• Coordinates the fraud prevention process and activities within the department
• Reviews, evaluates, and quantifies results of shared information from Federal, State and outside sources to minimize risk
• Directs the development of processes to identify and resolve possible fraud risks; analyzes return trends to provide guidance for determining fraud processing edits for the system
• Evaluates large data sets to find anomalies; tests changes to the fraud software to ensure processing edits are working as expected
• Identifies and makes recommendations on policy issues regarding the project including setting criteria for cases
• Develops and implements methods of tracking fraud; monitors and assesses progress and results
• Develops procedures for processing potential fraud cases
• Maintains statistics for potential fraud cases and provides updates to managers
• Works with employers and tax professionals that have been victims of a data breach to identify affected taxpayers and accurately processes their returns
• Analyzes income tax returns for possible fraud patterns based on independent thinking and reasoning
• Uses specialized web-based computer systems to verify or adjust returns identified by the fraud program
• Uses information available on the return, data from other states and sources, and general tax information, to determine if the return is fraudulent, including verifying authenticity of forms W-2 and 1099, using internal information or contacting the employer

Requirements

Knowledge, Skills, and Abilities

• Knowledge of the Income Tax Accounts Division and its function at a high level
• Accounting and auditing methods and systems
• Oklahoma state statute and regulations
• Federal law and regulations
• Generally accepted accounting standards and procedures
• Computer technology principles, terminology, and automated systems
• Proficient in computer and applicable software and Microsoft Office
• Detail-oriented with analytical reasoning skills
• Interpersonal skills
• Communication, both verbal and written
• Proficient analytical, critical thinking, and problem-solving abilities
• Active listening
• Exceptional attention to detail
• Ability to analyze data and apply rules and statutes to correctly process incoming returns
• Monitor and evaluate employees and process performance and communicate statistical results both written and verbally
• Learn, process information, and solve problems independently and in a team setting
• Coordinate the flow of relevant information throughout the agency
• Promote a team atmosphere of respect for all team members and work well with co-workers and leadership

Minimum Qualifications

• A bachelor’s degree in accounting, finance, business or public administration; or closely related field; PLUS three years of experience in auditing, accounting, finance, business administration or closely related field
• OR seven years of experience in auditing, accounting, finance, business administration or closely related field
• OR an equivalent combination of education and experience

Physical Demands

• Ability to sit and stand for extended periods of time
• Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator, and other office equipment
• Ability to see and read a computer screen and printed material with or without vision aids
• Ability to hear and understand speech at normal levels, with or without aids
• Ability to communicate clearly
• Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk, and reach
• Duties are normally performed in an office environment with a moderate noise level

Special Requirements

• This position may require occasional travel
• Applicants must have reliable transportation and be willing and able to perform all job-related travel
• Possession and maintenance of a valid Oklahoma State Driver’s License is required
• The Oklahoma Tax Commission’s normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency
• Telework may be required based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work BOTH on-site and telework at an off-site location, generally in the applicant’s home
• Applicant must have a secure internet connection and a dedicated telephone (landline) or smartphone device during scheduled working hours
• This position has access to Federal Tax Information (FTI) and is required to uphold the strictest standards of confidentiality as an essential part of its job responsibilities