Indirect Auto Loan Rep (Full-Time)

In the Role

• Reach out to customers via outbound calls or respond to inbound calls from potential customers
• Process secured title or auto loan applications
• Communicate with loan applicants by phone to verify accuracy of credit application and other key information.
• Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
• Aid customers in establishing repayment plans and autopay options aligned with their pay schedules to ensure manageable, on-time payments.
• Maintain awareness of company policies and procedures, federal / state laws and provide guidance to other team members to ensure compliance

Requirements

• A High School Diploma or GED
• 1 year customer service or call center experience
• Preferred: 2 or more years’ experience in inside sales, customer service, retail, or call center environment.
• Strong communication skills over the phone
• Basic understanding of credit or personal finance concepts.
• Bilingual: Spanish

Qualifications

• High School Diploma or GED.
• 1 year customer service or call center experience
• Preferred: 2 or more years’ experience in inside sales, customer service, retail, or call center environment.
• Strong communication skills over the phone
• Basic understanding of credit or personal finance concepts.
• Bilingual: Spanish

Skills

• Good judgment and discretion
• Product knowledge
• Multitasking
• Attention to detail

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)