Index Client Services Analyst

About the role

You'll play a key role in supporting some of the world's largest financial institutions as they rely on Nasdaq's global index products. You'll be the first point of contact for our clients — helping them navigate index data, resolve issues quickly, and experience the high standard of service that sets Nasdaq apart.

Key Responsibilities

• Serve as the primary point of contact for clients utilizing Nasdaq indexes, addressing day-to-day inquiries and ensuring a seamless experience.
• Act as a liaison between clients and internal teams to troubleshoot and resolve issues, meeting agreed service standards and client expectations.
• Capture client intelligence and interaction records in the CRM system to support ongoing service quality and relationship management.
• Prepare and distribute proactive client communications regarding index news, product updates, and market announcements.
• Support new client onboarding in partnership with the sales team, coordinating access to data and services across Nasdaq and third-party vendors.

Required Qualifications

• Bachelor's degree in Business, Economics, Finance, or a related field, or equivalent practical experience.
• Strong written and verbal communication skills, with the ability to engage effectively with global clients.
• Solid analytical and problem-solving skills with the ability to prioritize in a fast-moving environment.
• Proven ability to deliver excellent client service in a professional, client-facing setting.
• Comfortable working cross-functionally and collaborating with global teams.

Preferred Qualifications

• Experience in the market data or financial services industry.
• Knowledge of equity indices and financial data products.
• Proficiency with tools such as Excel, PowerPoint, Salesforce, or similar platforms.

Benefits

This position will be located in Philadelphia and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Priorities

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.

What We Offer

• Base pay range: $65,000 - $114,000.
• Annual bonus/commission (short-term incentive).
• Equity (long-term incentive).
• Comprehensive benefits, including:
• 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount.
• Student loan repayment program up to $10k.
• Company paid life and disability plans.
• Generous paid time off.
• Health benefits, including:
• Comprehensive medical, dental and vision coverage.
• Health spending account with employer contribution.
• Paid flex days to support mental wellbeing.
• Gym membership discounts.
• Family care benefits, including:
• Hybrid home/office schedule (for most positions).
• Paid parental leave.
• Fertility benefits.
• Paid bereavement leave.
• Community engagement, including:
• Company gift matching program.
• Employee resource groups.
• Paid volunteer days.
• Career growth, including:
• Education Assistance Program.
• Robust job skills training and Professional development opportunities.