INCOME MAINTENANCE PROGRAM MANAGER- 40010805

General Description

This position serves as the Program Manager for the Family & Children’s Medicaid Team within the Medicaid Division and is responsible for providing administrative and technical leadership to ensure effective team operations. The Program Manager oversees income maintenance programs and directs the activities of program and functional‑unit supervisors who manage day‑to‑day operations within their respective areas.

Duties and Responsibilities

• Participate in community needs assessments.
• Research innovative programs, service‑delivery techniques, and develop strategic plans to address future community needs.
• Implement procedural and technological improvements to enhance service delivery.
• Provide administrative and technical leadership to ensure effective team operations.
• Oversee income maintenance programs and direct supervisors managing daily operations.
• Represent income maintenance programs in departmental and community meetings.
• Present information orally and in written form.

Knowledge, Skills, and Abilities

• Thorough knowledge of income maintenance programs.
• Thorough knowledge of the use of income maintenance manuals.
• Thorough knowledge of all agency and community services and programs.
• Considerable ability to organize and direct large, comprehensive income maintenance programs.
• Considerable management and administrative skills.
• Ability to plan and evaluate the services of large, comprehensive income maintenance programs.
• Ability to represent the income maintenance programs in departmental and community meetings.
• Ability to present information orally and in written form.
• Current experience in NC FAST required.

Minimum Education and Experience Requirements

• Four years of experience in an income maintenance program.
• At least two years of supervisory experience in an income maintenance or service program.

Preferred Requirements

• Four‑year degree in a human services field, business, or public administration.
• Three years of experience in a supervisory or consultative capacity in an income maintenance program.
• Obtain NC FAST certification within 90 days of hire.

Pay

Hiring range: $66,016.00 – $89,083.00

Posted: September 15, 2026 | Closing: September 29, 2026