Income Maintenance Investigator II

Duties and Responsibilities

• Investigate referrals involving suspected fraud, misrepresentation, or program abuse.
• Review applications, case records, wage data, and verification documents to determine eligibility accuracy.
• Conduct interviews with clients, employers, landlords, and other third parties.
• Gather and evaluate evidence to support administrative or legal actions.
• Calculate overpayments and prepare repayment or claims documentation.
• Maintain detailed case notes, investigative reports, and supporting documentation.
• Work closely with caseworkers, supervisors, law enforcement, and the District Attorney’s office when appropriate.
• Interpret and apply federal, state, and county policies related to public assistance programs.
• Testify in administrative hearings or court proceedings if needed.

Knowledge, Skills And Abilities

• Thorough knowledge of Income Maintenance Programs.
• Thorough knowledge of applicable federal and state laws, policies and eligibility systems.
• Considerable knowledge of the agency's organizational rules and policies.
• Strong investigative, analytical and problem-solving skills.
• Ability to recognize, collect, and evaluate evidence to support actions.
• Ability to communicate effectively with coworkers, community agencies, law enforcement agencies to obtain or present pertinent data.
• Ability to maintain effective working relationships with other employees, and the general public.
• Ability to prepare professional written reports and documentation.
• Ability to present information orally or in written form.

Qualifications

• Two years of experience as a caseworker or investigator in an income maintenance program, or an equivalent combination of training and experience.

Desired Education and Experience

• Bilingual is desired but not required.

Additional Information

• Applications will be accepted until the position is filled.
• This position may close at any time.
• Please document all work history relevant to the position for which you are applying.
• Qualification for the position and salary determination are based on years of experience.
• Failure to document your complete work history may affect the qualification determination and salary.
• Electronic applications cannot be amended once submitted.

Important Pre-Employment Information

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law.

Required Question

• 01 Do you have two or more years of experience as an Income Maintenance Caseworker or Investigator I in a North CarolinaDepartment of Social Services Agency?
• 02 Do you have experience reading, interpreting, and translating local, state, and or federal Medicaid or Food and Nutrition policies?
• 03 Do you have experience handling confidential information?
• 04 Do you have investigative experience in credit, legal, or law enforcement work?
• 05 Do you have any experience doing surveillance? If yes, please explain in detail.
• 06 Do you have a valid NC driver's license?