Incident Support Manager with Security Clearance

Responsibilities

• Contributes to the planning and maintenance of the organization's data technology operations, including computer hardware, software, and telecommunications.
• Participates in the evaluation, development, and recommendation of solutions specific to the entire organization as well as specific solutions for individual departments.
• Covers the transition from existing to new platforms and systems.
• Makes sure the organization stays updated with the latest technology.
• Works with organizational leaders to develop technology plans, policies, and procedures in alignment with company goals and standards.
• Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
• Supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations.
• Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts.
• Communicates with the CBP Incident Manager and other GSs for all Incidents.
• Acts as the Point of Contact (POC) for all Major Incident support and coordination.
• Manages the effective implementation of the CBP Incident Management process and ensures that incidents are managed and reported in accordance with the CBP Incident Management process.
• Is the representative for the first stage of escalation for Incidents.
• Manages Tier 1 and Tier 2 incident responses.
• Ensures that all incidents are properly resolved and closed.
• Provides recommendations to the CBP Incident Manager for the ongoing improvement of the Incident Management Process.

Qualifications

• Must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top Secret access.
• Relevant certifications such as ITIL v3, CCNA, CCNP, CIM.
• Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
• Showcase leadership abilities by managing projects and teams.
• Be proficient in project management and have knowledge of security and compliance issues.

Company Description

Akima Global Technology (AGT), an Akima company, supports its shareholder communities in Alaska and delivers innovative IT solutions to government customers. As an ANC, AGT's mission extends beyond federal projects to contribute to the survival of the Iñupiat culture and provide employment opportunities. The company offers a supportive work environment, comprehensive benefits, competitive pay, and growth opportunities.