Incident Response Officer (IRO)

Key Responsibilities

• Maintain a safe and secure environment across all corporate facilities.
• Conduct regular patrols of grounds, public space, loading dock, office building, reception areas, stairwells, and access points to detect and deter unauthorized activity or safety hazards.
• Identify and mitigate potential risks such as suspicious behavior, safety violations, property damage, or environmental hazards.
• Serve as an immediate responder to fire alarms, medical situations, weather-related disruptions, or other critical events. Coordinate with first responders as needed.
• Document all observations, patrol findings, and incidents using digital reporting tools in a clear, timely, and accurate manner.
• Maintain strong communication with building management, facilities, and external contractors to ensure alignment on safety expectations.
• Ensure employees and contractors follow safety protocols (e.g., smoking areas, ID badge usage, secure document disposal).
• Promote a culture of vigilance through positive engagement with staff, visible security presence, and involvement in safety campaigns or drills.
• Monitor CCTV, access control dashboards, and alarm systems to detect irregularities; respond promptly to alerts or breaches.

Qualifications

• 3+ years in corporate security, loss prevention, or a similar safety-focused role.
• Prior law enforcement and/or military experience a plus.
• Physically able to conduct indoor/outdoor patrols in all weather conditions, and respond quickly to incidents.
• Experience with electronic security systems (CCTV, badge readers, visitor management platforms).
• Excellent observation, communication, and interpersonal skills.
• Capable of handling sensitive situations with discretion and professionalism.
• Valid security guard license.
• CPR/First Aid/AED certification (or willingness to obtain).
• High school diploma or GED required. Associate's or Bachelor's degree in criminal justice, security management, or related field is a plus.