Incident Responder

About the role

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The company is looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of everything. Agentforce is the future of AI, and this role is part of the Computer Security Incident Response Team (CSIRT) that provides 24‑hour security monitoring and rapid incident response across all Salesforce environments.

Responsibilities

• Perform CSIRT’s Tier 1 monitoring function around the clock, triaging and prioritizing security alerts to identify threats requiring escalation.
• Support containment, eradication, and recovery efforts during security incidents, following established playbooks and guidance from senior team members.
• Collaborate with engineering, business, and security teams to coordinate response efforts and drive organizational security improvements.
• Document findings clearly and keep stakeholders informed with accurate incident notes and summaries throughout the response process.

Requirements

• 2+ years of experience in an IT operations environment, or 1+ year of specialized security operations experience.
• Foundational knowledge of information security, including current threats, best practices, network fundamentals, and common internet protocols (DNS, HTTP, HTTPS/TLS, SMTP).
• Understanding of operating system administration and security controls for macOS, Microsoft Windows, and Linux/Unix, plus core incident‑response concepts (phases of response, vulnerabilities vs. threats vs. actors, Indicators of Compromise).
• Ability to build strong working relationships across internal and external teams.
• U.S. citizenship (born or naturalized, no dual citizenship) with the ability to pass a Minimum Background Investigation for a Moderate Public Trust position with the U.S. federal government.

Preferred qualifications

• Hands‑on experience with security infrastructure such as intrusion detection/response tools, WAFs, firewalls, proxies, antivirus, file‑integrity monitoring, and OS logs.
• In‑depth understanding of the information‑security threat landscape, including attack vectors, tools, and best practices.
• Experience contributing to cross‑functional, global security projects and a passion for continuously learning new skills and processes.
• Relevant certifications (e.g., CompTIA Security+, BTL1, SANS GCFA, GCIH) or a degree in Computer Science, Cybersecurity, or a related field.
• Foundational understanding of GenAI, Agentic AI, and prompt engineering.

Schedule

This role operates from a 24 × 7 operations center and requires shift work, including on‑call shifts and weekends.

Benefits

• Time‑off programs
• Medical, dental, and vision coverage
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) retirement plan
• Employee stock purchase program

Pay

The typical base salary range for this position is $96,300 – $145,200 annually. This range represents base salary only and does not include company bonus, equity, or benefits, as applicable.