Incident Manager

About the role

The Incident Manager leads the organization’s security and operational incident response function while supporting the GRC program that keeps the company audit-ready. This role owns incident command from detection through resolution, directs cross-functional response across Security, Engineering, IT, Legal, Compliance, Communications, Facilities, HR, and Executive Leadership, and translates each incident into measurable improvement through KPIs, after-action documentation, and updated controls. The role also supports ongoing compliance obligations (SOC 2, GLBA Safeguards Rule, ISO/IEC 27001) so that incident response and compliance posture reinforce each other rather than operating as separate functions.

About Lendistry

We’re proud to be the nation’s largest minority-led, tech-savvy lender for small businesses and commercial real estate. As a certified Community Development Financial Institution (CDFI) and Community Development Entity (CDE), our mission is all about creating economic opportunities and fueling growth for small business owners and their communities. Join us as we pave the way with innovative financing and financial education!

Responsibilities

• Serve as Incident Manager for security and operational incidents, holding full command and control over response activities.
• Build, execute, and maintain Incident Action Plans (IAPs) that give each response a clear structure, owner, and timeline.
• Make time-sensitive decisions under pressure, weighing safety, regulatory exposure, and business continuity.
• Lead post-incident reviews and drive corrective actions through to closure.
• Run tabletop exercises and simulations to pressure-test playbooks and team readiness.
• Manage physical security incidents, including unauthorized access, safety threats, and facility disruptions.
• Coordinate with Facilities, HR, Legal, and local authorities as needed during physical security events.
• Ensure physical security controls align with cybersecurity, business continuity, and compliance programs.
• Act as the central point of coordination between technical responders and non-technical stakeholders during an incident.
• Direct and coordinate Security Operations, Engineering, IT, Legal, Compliance, Communications, and Executive Leadership throughout the incident lifecycle.
• Engage external parties — law enforcement, emergency services, regulators, and vendors — when an incident requires it.
• Partner with Security, Engineering, and Compliance to keep response playbooks and escalation paths current.
• Support the SOC 2 compliance program (Type I and Type II) — assisting with control ownership, evidence collection, auditor coordination, and remediation tracking.
• Support alignment with ISO/IEC