Inbound Sales & Retention Specialist

About the Role

Generate company revenue by closing sales over the phone and providing sales solutions with a seamless customer experience. This critical role will own the customer experience up to the time of install. Be part of our innovation—building and delivering a fiber-rich internet connection to people’s doorsteps.

Responsibilities

• Influence customers to buy services and merchandise by following a prepared sales process to give service and product information and accurate price quotes.
• Follow assigned schedule to ensure accurate phone coverage.
• Communicate the need to escalate calls to assure resolution of issues.
• Provide quality internal customer support.
• Prioritize and move quickly between inbound and outbound calls.
• Maintain positive, consistent, and effective communication with your manager, team members, and customers.
• Follow up with potential customers as needed via phone, email, and text.
• Maintain a working knowledge of all products, processes, and systems.
• Maintain working knowledge of the department and stay current with latest policies.
• All other related duties as assigned.

Requirements

• High School Diploma or GED required.
• A minimum of 2+ years of sales or call center experience required.
• Telecommunications experience preferred.
• Proficiency with MS Office Suite: Outlook, PowerPoint, Word, Excel, OneNote.
• Experience with SalesForce, Ticket View, ICOMs, RPX, and advanced troubleshooting techniques preferred.
• High degree of self-motivation and drive.
• Excellent written and verbal communication skills, including active listening skills and telephone etiquette.
• Relentless about exceeding sales goals.
• Advanced customer service and time management skills.
• Strong organizational and interpersonal skills.
• Ability to maintain professionalism in challenging and/or changing situations.
• Must be able to pass a background and drug test prior to employment.

Skills

• Prolonged periods of sitting at a desk and working on a computer.
• Regularly required to talk and hear.
• Required to use hands, handle objects, and paperwork.
• Required to use close vision and be able to focus.
• Required to refrain from personal use of technology during working hours.
• Must be able to operate office equipment including but not limited to telephone, headset, computer, and printer.
• Required to lift up to 5 lbs at a given time.

Benefits

• Competitive compensation + annual bonus eligibility.
• Comprehensive benefits package, including medical, dental, vision, life, and 401(k).
• Generous vacation and paid sick time + paid holidays and personal days.
• Professional development with an emphasis on internal promotion.
• Employee discounts on Bluepeak services, including internet.
• Progressive and inclusive work culture with flexibility, support, and resources to be successful in your career.

About Us

We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. With up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are a whole new ballgame—from internet to TV, to connecting every device in your home, to powering your business. We’re not only providing the best fiber connections in your community but also meeting the growing needs for how you live.