Inbound Reservation Agent - Central Reservations

About the role

The Inbound Reservations Sales Agent assists our valued guests with booking new lodging, tour, and activity reservations. They also handle general customer inquiries and provide extraordinary, world-class service!

Responsibilities

• Build rapport with guests to enhance their stay experience
• Knowledgeable about our destinations to generate excitement for visiting our properties
• Handle general customer inquiries and provide exceptional service
• Generate bookings for lodging, tours, and activities
• Overcome objections and upsell/cross-sell effectively

Requirements

• Demonstrate a strong sales aptitude with ability to up-sell, cross-sell and overcome objections
• Show excellent problem solving, complaint resolution and negotiation skills
• Possess strong communication skills
• Be passionate about delivering quality service and making a difference in the guest experience
• Show a professional and polished demeanor with a positive, upbeat, and friendly personality
• Be able to learn quickly and adapt to change in a fast-paced, high performance driven culture
• Show exceptional habits of dependability and attendance
• Possess strong computer skills, including proficiency in Microsoft Outlook, and internet browser

Qualifications

• High School Diploma

Skills

• Strong sales aptitude
• Excellent problem solving, complaint resolution, and negotiation skills
• Strong communication skills
• Passionate about delivering quality service and making a difference in the guest experience
• Professional and polished demeanor with a positive, upbeat, and friendly personality
• Quick learner and adaptable to change
• Dependable and reliable
• Proficient in Microsoft Outlook and internet browser

Benefits

Training in person for 1 week and after that, the position is remote. A minimum Internet connection of 50 MBPS at home is required.

Pay

Pay is $16 per hour with the ability to make up to $18.75 per hour with variable compensation.

Schedule

Hours of operation are Mon-Sun, 8am-5:30pm.

Benefits

This is a seasonal position, lasting thru our busy season, which is typically September 2026 with the possibility to convert to a year around employee based on performance. Candidates must be based in the greater Phoenix area.

About Aramark

Aramark is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Learn more about working here at www.aramarkcareers.com or connect with us on Facebook, Instagram, and Twitter.