Inbound/Outbound Queue Associate - Behavioral Health
Position Summary
Shift Available: 12P-8:30P ET M-F. Holidays Required. This is a fully remote position and the following are some required Work from Home criteria which includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Download speed 25mbps or more and upload speed 10mbps or more. Hard wiring into modem will be required.
Required Qualifications
- 1-3 years of Customer Service Background
- 1-3 years of Call Center experience
Preferred Qualifications
- Familiarity with basic medical terminology and concepts used in care management
- 2-4 years experience as a medical assistant, office assistant or other clinical experience
- Effective communication, telephonic and organization skills
- Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members
- Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word
- Ability to effectively participate in a multi-disciplinary team including internal and external participants
Education
High School Diploma or G.E.D., equivalent experience
Pay Range
The Typical Pay Range For This Role Is $17.00 - $31.30
Benefits
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.