Inbound Operations Team Leader

About the role

The Inbound Operations Team Leader plays a crucial role in ensuring a consistent and efficient experience for guests by managing the unloading and preparation of merchandise deliveries. This role requires strong leadership skills, attention to detail, and the ability to manage a dynamic team.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution.
• Execute daily/weekly workload to deliver department and store sales goals and guest engagement.
• Lead and share expertise in operations, freshness, accuracy and efficiency.
• Establish clear goals and expectations and hold team members accountable to expectations.
• Utilize workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open.
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Assess all GM backroom, sales floor areas and review reporting to identify gaps and develop a plan to resolve any issues identified.
• Enable a consistent experience for our guests by ensuring product is available for purchase.
• Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs.
• Address all store and offsite emergency and compliance needs.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

Requirements

• High school degree or equivalent
• Age 18 or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

Qualifications

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Skills

• Guest service fundamentals and experience building a guest-first culture on your team
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent

Benefits

Target offers comprehensive health benefits and programs, including medical, vision, dental, life insurance, and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Pay

The starting pay range for this position per hour is $27.00 - $29.00. The full pay range for this position per hour is $27.00 - $45.90. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications.

Schedule

This role requires a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).