Inbound Contacts Representative

About the Role

As a Specialty Inbound Contacts Representative 2, you will provide remote customer support by handling 40+ inbound calls daily from members and providers. You will answer benefit questions, resolve concerns, document interactions, escalate unresolved issues, and ensure a high-quality customer experience. You will guide members through next steps, ensuring they feel informed and supported.

Responsibilities

• Handle routine to moderately complex issues and escalate as needed
• Meet quality and productivity standards
• Maintain detailed documentation of interactions
• Ensure perfect attendance during training and the initial appraisal period
• Comply with remote work setup requirements, including reliable internet, dedicated workspace, and security protocols

Requirements

• Minimum 2 years of customer service experience
• Proficiency in documenting issues and assessing support requests across multiple systems
• Effective communication and problem-solving skills
• Reside in the Central or Eastern Time Zone
• Post-training shifts scheduled between 8:00 AM and 9:00 PM Eastern

Qualifications

• Experience in healthcare, insurance, or call centers is preferred

Benefits

• Competitive pay
• Comprehensive benefits package
• Opportunities for growth within the organization

Candidates must comply with all remote work and security requirements.