In Room Dining Team Member

Our Company Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces. We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience.

About the Role

We are seeking a highly motivated and customer-oriented In Room Dining Team Member to join our team in Hudson Yards, NY. As a member of our team, you will be responsible for providing exceptional service to our guests, ensuring their satisfaction and enjoyment of our food and beverage offerings, and maintaining and restocking our hotel member room bar. You will work closely with other team members to maintain a clean and organized work environment, and to ensure that all food and beverage items are prepared and served in a timely and efficient manner. Your attention to detail and ability to work in a fast-paced environment will be critical to your success in this role.

Responsibilities

• Always treat guests with courtesy and respect in a variety of situations.
• Maintain honesty and integrity.
• Be mindful of the importance of personal hygiene and grooming.
• Adhere to hotel Health and Safety guidelines.
• Work under pressure and in a fast-paced environment.
• Effectively communicate with team members.
• Demonstrate willingness to learn and grow.
• Anticipate guest needs and create positive guest experiences.
• Comfortably speak with guests and perform multiple job functions to ensure the highest quality of service.
• Prepare the food and beverage outlet for service with a “Can Do” and “Have Fun” attitude.
• Ensure tables/trays are clean and set according to established standards.
• Ensure all required supplies, condiments, etc. are properly stocked and organized.
• Complete all other established “sidework” as required.
• Stock all guest room minibars according to daily assignment and hotel standards:
  • Ensure minibar is clean and organized.
  • Replenish inventory to 100% capacity.
  • Report damages or required repairs to the manager.
  • Prepare guest room usage report so that guests are accurately billed for items purchased from the minibar.
  • Ensure minibar service carts are properly stocked, following the established procedures for maintaining inventory.
  • Make routine checks of inventory and validate expiration dates to ensure products/stock remains fresh.
  • Assist with retrieving and storing minibar inventory from the storeroom.
• Ensure all equipment used during the course of a shift is properly maintained and stored.
• Have full knowledge of all menu items, garnishes, contents, and preparation methods.
• Have full knowledge of beverages and promotions.
• Assist guests with orders and menu items in an accurate and informative way.
• Place orders according to established procedures.
• Follow all established food safety and sanitation policies and procedures.
• Comply with all Work Rules, Safety Standards, and Standards of Conduct as set forth in the Employee Handbook.
• Work harmoniously and professionally with co-workers and supervisors.
• May be assigned other duties at the discretion of management.

Requirements

• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
• Punctuality and regular and reliable attendance.
• Professional attitude and verbiage in the workplace.
• Comfortable speaking with guests and effectively anticipating guest needs.
• Must possess a “Can Do, positive, Have Fun” attitude.
• Hospitality service experience is a plus, but not required.
• Knowledge in POS systems is a plus, but not required.
• Ability to work a flexible schedule (AM, PM, Overnight, Weekends & Holidays).

Qualifications

• High School graduate or equivalent vocational training.
• Guest Services experience desirable.

Physical Requirements

• Lifting/Pushing/Pulling/Carrying: 50% of the shift: Lifting trays, moving various carts, dollies, or trash cans.
• Bending/Kneeling: 25% of the shift to reach items stored in cabinets and minibars.
• Climbing: 5% of shift: Stairs and ladders.
• Mobility: 100% of the shift walking several hundred feet at a time, standing, bending, or kneeling periodically.
• Continuous Standing: Standing while waiting for guests to arrive and while taking orders.
• Must be able to see the physical condition of designated areas.
• Must be able to read, write orders, and use a point-of-sale system.
• Ability to work with cleaning agents: 15% of the shift.
• Protective Clothing: May wear gloves when cleaning.
• One-on-one communication with guests, managers, and fellow employees.
• Must be able to read and generate reports, guest correspondence, and computer screens.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.