In Room Dining - Room Service Server - Temporary

About the role

The Four Seasons Resort Hualalai is seeking a Room Service Server who embodies a passion for excellence and enthusiasm. This position offers the opportunity to shape the guest experience by providing exceptional knowledge of the resort and embodying the Golden Rule in every interaction.

Responsibilities

• Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the coordinator or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
• Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s origin, taste, and preparation methods. Highlighting any special requests or dietary restrictions.
• Communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
• Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
• Delivery of Daily Amenities to guest rooms and ensuring Amenities are placed in the room prior to the arrival of guests.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.

Requirements

Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage.

Successful candidate must possess legal work authorization in United States.

Required to possess strong Customer Service skills.

Minimum 1 year of food service or customer service-related work experience.

Weekend & Holiday Availability Required.

Qualifications

Required to have the ability to communicate professionally and accurately.

Skills

Ability to accurately read and work with computer systems.

Benefits

Holiday, Vacation, & Sick pay

Royalty-based benefits plan

Company match 401K Plan

Laundered Employee Uniform

Free employee meals prepared by the Four Seasons Culinary ‘Ohana

Complimentary stays at Four Seasons Worldwide

Training and Development Opportunities

Employee Recognition Programs