In Room Dining Representative

About the role

Provide exceptional in‑room dining to hotel guests by delivering food, beverages, and amenities with the highest standards of service. The role focuses on prompt and professional order taking, accurate billing, and timely delivery while maintaining clear communication with guests and team members to foster an outstanding guest experience.

Responsibilities

• Accurately take in‑room dining orders from guests, noting special requests and dietary restrictions.
• Maintain in‑depth knowledge of the in‑room dining menu, daily specials, and hotel offerings.
• Input orders into the point‑of‑sale (POS) system and communicate special requests to the kitchen or appropriate departments.
• Provide exceptional customer service, address guest inquiries, offer recommendations, and maintain a friendly tone.
• Confirm order details with guests, including delivery times and special instructions.
• Communicate orders to the kitchen and collaborate with housekeeping and front desk to ensure smooth delivery logistics.
• Process billing accurately, verify payment methods, and handle room‑charge transactions.
• Double‑check all orders for accuracy and completeness before sending them to the kitchen.
• Maintain a clean and organized work area, including the order‑taking station.
• Perform additional tasks as assigned by management to support the in‑room dining department.

Requirements

• Previous guest service experience.
• One (1) year of experience working in Food & Beverage.
• Must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission.
• Pre‑employment drug testing is required.
• Knowledge of Agilysys or an equivalent POS system (preferred).

Skills

• Strong customer service focus to create a positive guest experience.
• High attention to detail for cleanliness and order accuracy.
• Excellent interpersonal and communication skills.
• Ability to work well within a team and support fellow team members.
• Capable of handling multiple tasks and priorities simultaneously.

Pay

Initial hiring range of $20.86 – $21.90 per hour, depending on experience, with opportunities for annual performance‑based increases.

Schedule

Full‑time, overnight shift.

Benefits

• 100% employer‑paid medical, dental, vision, and prescription coverage; competitive family rates after 60 days.
• 401(k) plan.
• Employer‑paid life insurance and long‑term disability.
• Generous PTO: 21 days in the first year, increasing to 33 days after five years, with the option to cash out twice annually.
• Everyday perks: free meals, parking, paid breaks, 40¢/gallon gas discount, and giveaways such as concert and sports tickets.
• Growth & support: tuition reimbursement, certification programs, and Employee Assistance Program.