In-House Marketing Greeter

At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love — and we need individuals who are passionate in life and bring those qualities to work every day.

Responsibilities

• Welcome guests and owners as they arrive to the West Village Clubhouse lobby and direct them to the appropriate check-in/check-out areas while providing a world-class guest experience.
• Perform a “warm transfer” by leading guests and owners to the In-House Vacation Station to meet or exceed conversion standards.
• Maintain the rotation log.
• Assist with pre-gifting by selling tickets and updating system notes to ensure guest satisfaction at tour completion.
• Adhere to all departmental company policies and procedures.
• Assist with additional tasks as requested by leaders.

Qualifications

• High school diploma or GED required.
• Previous timeshare marketing or sales experience preferred.
• Familiarity with Microsoft Word, Excel, and Outlook preferred but not required.
• Bilingual in Spanish is a plus, but not required.
• Sincere dedication to providing an unsurpassed level of owner and guest satisfaction.
• Commitment to the team.
• Ability to stand for long periods of time.
• High energy and self-motivated.
• Excellent oral communication and presentation skills.
• Strong, proactive decision-making ability and strong problem-resolution skills.
• Dependable and goal-oriented.
• Strong partnering skills.
• Self-directed but works as a team player.
• Persuasive interpersonal skills to gain acceptance of ideas, plans, activities, services, or products from guests and co-workers.
• Participates in proactive team efforts to achieve departmental and company goals.
• Excellent customer service.
• Mastery of appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement.
• Pursuit of continuous improvement to enhance personal knowledge and skills for job performance.
• Strong work ethic, high energy level, and positive attitude.
• High level of accuracy.
• Ability to handle multiple tasks and balance priorities — excellent organizational and time-management skills.
• Proven track record and ability to handle escalated service calls and customer service issues.

Benefits

• Biweekly pay
• Matching 401(k)
• Growth and developmental opportunities
• Comprehensive medical, dental, and vision benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Travel benefits and discounted vacations through the ClubGo Program
• Tuition reimbursement and continuing education courses
• Outstanding company culture