In Home Patient Care Assistant - PCA

Avenues Home Care of Tennessee is a leading non‑medical homecare company serving citizens in Northeast Tennessee, including Johnson City, Kingsport, Bristol, Greeneville, Elizabethton, Erwin, and surrounding areas. The company focuses on quality, reliability, and trust, providing exceptional care for elderly, disabled, and vulnerable clients who often cannot care for themselves.

Primary Responsibilities

• Assist the client with Activities of Daily Living (ADLs) as specified in the client’s plan of care, including but not limited to: bathing, dressing, grooming, personal hygiene, toileting, transferring, eating, and continence care.
• Assist with medication assistance, housekeeping services, laundry, meal preparation, feeding, shopping, transportation to and from appointments, and companionship.
• Perform other household tasks as specified in the client’s plan of care.
• Report daily activity to your supervisor through the agency management system and daily activity logs; use other communication avenues as needed (phone calls, emails, agency app, face‑to‑face, etc.).

Shifts Offered

• Full Time
• Part Time
• 8‑Hour Shifts
• 10‑Hour Shifts
• 12‑Hour Shifts
• PRN
• Short Shift

Benefits Offered

• New Starting Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• PPE Provided
• Holiday Pay
• Referral Bonuses
• Daily Pay

Additional Expectations

• Practice safety in all activities concerning Avenues Home Care clients.
• Be required to lift or push up to 50 pounds.
• Demonstrate honesty, accountability, and integrity.
• Provide superior care to Avenues Home Care clients.
• Remain vigilant of any potential care concerns or change in condition.
• Keep personal appearance in compliance with Avenues Home Care policies, including dress code.
• Be timely in reporting for shifts or making scheduling changes.
• Report any suspected abuse or neglect immediately up the proper chain of command, as required by law.
• Document any behavior, events, conditions, or people that are out of the ordinary.
• Maintain confidentiality of records, correspondence, etc.
• Attend meetings and in‑services as requested.
• Abide by all policies and procedures set forth by the Company.
• Ensure protection of confidential information stored, handled, or maintained by following Company policies and procedures related to confidentiality and/or HIPAA regulations.
• Perform other duties as assigned.

Required Knowledge

• Good communication skills.
• Ability to follow verbal and written assignments.
• Proficiency with Homecare Company Management System (ClearCare).

Required Skills

• Maintain an established work schedule.
• Effective interpersonal and communication skills, including tact and diplomacy.
• Effective organizational and planning skills with attention to detail and follow‑through.
• Establish and maintain effective working relationships.
• Maintain confidentiality of work‑related information and materials.
• Maintain “Fit for Duty” physical condition, a valid driver’s license, and automobile insurance.
• Minimum age: 18 years or older.
• CNA license or alternate experience as a caregiver (preferred).
• CPR & First Aid certifications (preferred).
• Reliable transportation (preferred).

Preferred Work Experience

Prior experience assisting with ADLs or caring for elderly, disabled, and other vulnerable clients.

Equipment Used

• Telephone and/or smartphone or tablet
• Personal Protective Equipment

Required Safety Expectations

• Work safely and follow safety rules.
• Report unsafe working conditions and behavior.